Order Tracking

You will receive regular delivery updates and can track your order via the courier website.

TRACKING NUMBER
If you haven't received a tracking number, it would indicate our Team are still busy packing your order.

You'll receive an email with your tracking number once your order has been packed, we recommend checking your spam and junk folders for this.

Tracking numbers are also available by logging in to your online Account, under My Orders.

Rest assured, if you checked out as a guest you can retrospectively create an account with the email address used, and your purchase history will be visible to you there.

TRACKING YOUR ORDER
Once your order has been collected from us, you'll receive an email from our courier with a tracking link, and regular email updates.

You can also input your tracking number on the StarTrack website, to view the status of your order at any time.

4 HOUR DELIVER or NEXT DAY DELIVERY
Once your order has been collected from us, you'll receive SMS notifications from Direct Couriers during your 4-Hour Delivery journey.

Due to the speed of this service, the tracking link provided via email may not work. If this occurs you can input your tracking number on the Direct Couriers website, to view the status of your order at any time.

If you haven't received an email order confirmation, your orders can be viewed in My Account.

ORDER CONFIRMATION
You should receive an order confirmation within 24 hours of successfully placing an order, this is sent to the email address used during checkout. Please remember to check your spam and junk folders.

If there are any errors in the email address provided at checkout, your order confirmation may not be delivered or may be sent to a different email address.

MY ACCOUNT
You can view your successful orders by logging into your online account and navigating to My Orders.

If you checked out as a guest, don't worry. You can create an account retroactively using the same email address, and your purchase history will be available there.