FREQUENTLY ASKED QUESTIONS
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Easter Delays
Due to sales over the Easter period, we are anticipating a high influx of contact and there may be a 2-3 day delay in response time to queries.
We apologize for any inconvenience this may cause.
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Delivery Information
We aim to deliver your order within 2-5 business days almost anywhere in Australia.
If your order is placed before 2pm AEST on a business day (Mon-Fri), it leaves our warehouse the same day!
Orders placed after 2pm AEST or on weekends will be dispatched on the following business day.
The delivery times below are estimates and can vary depending on stock availability and your location.
DELIVERY OPTION DELIVERY TIME ORDER OVER $99 ORDER UNDER $99 Australian Metropolitan Areas 1-3 Business Days FREE $10 Australian Rural Areas 4-7 Business Days FREE $10 If your order is placed before 2pm NZDT on a business day (Mon-Fri), it leaves our warehouse the same day! Orders placed after 2pm NZDT or on weekends, it will be dispatched the next business day.
The delivery times below are estimates and can vary depending on your location.
READ FULL ARTICLEDELIVERY OPTION DELIVERY TIME ORDER OVER $99 ORDER UNDER $99 New Zealand Metropolitan Areas 2-4 Business Days FREE $10 New Zealand Rural Areas 4-7 Business Days FREE $10 -
How does Same Day Delivery work?
Need it now?
You don’t have to wait. If Same Day Delivery is available in your area, just place your order before 2pm and we will deliver your order that same day.
Same Day Delivery is available in selected areas from 9am to 9pm Monday to Friday (Excluding public holidays), for just $14.
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Returns Policy
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If you're not 100% satisfied with your purchase, you can return your item(s) within 30 days of placing your order if you meet the below return conditions.
Please note that PayPal transactions can only be refunded via the Online Store.
RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
IN ORIGINAL PACKAGING AND CONDITION
Item(s) must be returned in the condition they were dispatched in. Returns cannot be sent with the shoe box taped up, written on or exposed. Please use either the original postage bag or an inside out plastic shopping bag.
If you would like to visit one of our stores, we will be happy to provide you with an exchange, store credit or refund depending on your payment method.
You may also return your items online and you will be provided with a full refund, unfortunately, we can not facilitate exchanges when your order is returned to us in this manner.
If you would like to post your item back to us, log in to My Account to book your return. If you checked out as a guest, use our Guest Returns Form. Here you will be prompted to purchases either an Australia Post or StarTrack return label.
For New Zealand Customers please contact our Customer Service team to organise your return.
Please allow time for your return to reach our fulfilment centre. This time may vary depending on your location.
If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.
*Please note Gift Cards are non-refundable.
To read our full policy, please click here.
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What is Endless Aisle?
In store and can't find the size or style you want? Endless Aisle is here to help you get what you want.
All you have to do is talk to the store staff, and they will arrange for you to purchase straight away, and then have the item/s sent directly to you. Easy.Please note that shipping and handling times can take 4-7 business days, as your order could be coming from any one of our National stores.
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Can I change or cancel my order?
We take pride in our fast delivery!
Therefore, most orders are packed and dispatched within a short amount of time. Unfortunately, we cannot offer any changes to the items on your order once it has been processed. If you would like to cancel your order, please contact our customer care team by sending them an email and they will do there best!
While we will make every attempt to accommodate your request, if your order has already been packed by our team we will be unable to cancel it. You can, however, return any unwanted items in accordance with our returns policy.
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Which payment methods are accepted?
Our online store accepts Mastercard, VISA, American Express, Paypal and Afterpay.
Unfortunately, we can not accept payment from cards issued overseas.
Your account will be debited at the time of order and the transaction will appear on your statement.
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How do I keep my Skechers clean?
It is recommended to spray all Skechers shoes with our Rain and Stain Waterproof Spray prior to wearing. Give your shoes a thorough spray and leave to dry away from direct sunlight. A second coat is also recommended.
To keep your shoes fresh and deodorised, we suggest using our Shoe Care Odor Eliminator Spray. It is specially formulated to keep Skechers shoes feeling and smelling fresh.
Brighten and clean your shoes to look like new with our Shoe Care Athletic Cleanser Gel, specially formulated to brighten and clean leather, suede or fabric footwear. This is a perfect shoe conditioner for removing surface stains.
Please see a break down of styles and recommended treatment below:
Performance Shoes: Most Skechers GOwalk and GOrun shoes with non-leather uppers can be cleaned by using our Skechers Athletic Cleanser gel and a soft cloth. We do not recommend fully submerging your item in water or through the washing machine as this can compromise the material and stitching of the shoe.
Air dry away from harsh conditions or direct sunlight for up to 12 hours to ensure your item is fully dry, do not place shoes in the dryer. Apply a fabric 'rain and stain' protectant to protect the shoes from stains.
Nylon/Mesh Shoes: Most casual shoes can be cleaned using our Skechers Athletic Cleanser gel and a soft cloth. We do not recommend fully submerging your item in water or through the washing machine as this can compromise the material and stitching of the shoe.
Air dry away from harsh conditions or direct sunlight for up to 12 hours to ensure your item is fully dry, do not place shoes in the dryer. Apply a fabric 'rain and stain' protectant to protect the shoes from stains.
Skechers Memory Foam™ Insoles: For shoes with these amazing insoles, we recommend removing the insole from your shoes (yep that’s right, they’re removable) at least once every couple of months to allow this amazing technology to “puff” back to its original shape.
This will allow your insole to breathe and assist with the longevity. If you opt to clean your insoles, please be sure to let them air dry away from harsh conditions or direct sunlight for 10 to 12 hours to ensure the insoles are fully dry before placing them back in your pair. We would recommend using our Shoe Care Odor Eliminator Spray to finish.
Leather Shoes: Apply our leather 'rain and stain' protectant before wearing. Use a leather cleaning lotion or spray to clean, our Skechers Athletic Cleanser gel would be ideal. Apply a leather lotion or oil periodically to keep the leather supple. Do not machine wash leather shoes.
Suede or Nubuck Shoes: Apply a suede and nubuck-specific 'rain and stain' protectant before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results. Do not machine wash suede or nubuck shoes.
Light-Up Shoes: Washing light-up shoes, in any capacity, is not advised as this will damage the lights irreparably.
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