FREQUENTLY ASKED QUESTIONS
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How do I keep my Skechers clean?
We want you to enjoy your Skechers for as long as possible. Following some simple steps to look after them will keep them looking good, well into the future.
1. How to protect your Skechers:
Spray your Skechers with our Skechers Waterproofing Spray prior to wear. Spray thoroughly, then leave them to dry for 10 minutes before applying a second coat. We recommend doing this after every 6-7 wears to keep them protected.
2. How to clean your Skechers:
-
Machine Washable Skechers: Styles which specifies "Machine Washable" under it's 'Product Details' (see example below) can be safely machine washed on a gentle cycle and air-dried
-
- We suggest placing them in a pillowcase or laundry bag before machine washing
- Do not place Skechers in the dryer
-
For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry
-
Nylon/Mesh Skechers (not specified as "Machine Washable"): If your Skechers are not machine washable, we do not recommend putting your Skechers into the washing machine
-
- Remove excess dirt from the upper and outsole by using a small brush or towel
- Create a soapy mixture by combining warm water and a small amount of laundry detergent
- Using a bristle brush or cloth, gently work soapy mixture into dirty areas
- Use a clean, dry cloth to wipe off the excess soap and cleanser
- Allow shoes to air dry naturally, away from direct heat or sunlight
-
Leather Skechers: Do not machine wash leather shoes
-
- Remove excess dirt from the upper and outsole by using a small brush or towel
- Use a leather cleaning lotion or cleanser such as our Skechers Athletic Cleanser
- Using a bristle brush or cloth, gently work cleanser into dirty areas
- Use a clean, dry cloth to wipe off the excess soap and cleanser
- Allow shoes to air dry naturally, away from direct heat or sunlight
- Suede or Nubuck Skechers:
-
- Apply a suede and nubuck-specific 'rain and stain' protectant such as Skechers Waterproofing Spray before wearing in wet conditions
- Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results
- Do not machine wash suede or nubuck shoes
-
Light-Up Skechers: Machine washing light-up shoes is not advised as it may damage the lights. Clean with mild soap, warm water and a soft cloth.
3. How to deodorise and freshen up your Skechers:
Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.
Please note: Skechers that have been improperly washed or cared for will not be eligible for a faulty assessment.
Read full article
-
Are Skechers insoles removable?
Most Skechers have insoles that are securely glued in and are not designed to be easily removed.
However, our Arch Fit range features a supportive insole designed to be easily taken out so that you can insert your own orthotic or insole.
- Shop Womens Arch Fit HERE.
- Shop Mens Arch Fit HERE.
How can I tell if a Skechers shoe features a removable insole?
Skechers that feature an easily removable insole will state this in the Product Details online. If you're shopping on your mobile phone, you can access the Product Details by clicking 'INFO' at the top right of the product photo.
Will Skechers accommodate my orthotics?
In Skechers that do not feature removable insoles, our Goga Mat and Memory Foam insoles are held in by about 5 points of glue. These insoles can be forcefully removed, however doing so will make them ineligible for return and will remove the cushioning which our Skechers are most famous for.
Read full article
-
Delivery Information
Our delivery options, timeframes, and costs are as below:
IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays).
*Please note that delivery timeframes are estimates only, and may vary with peak sale periods, possible courier delivery issues, and other influences beyond the control of Skechers.
Same Day Delivery:
Same Day Delivery is only available in Sydney, Melbourne, Brisbane and Adelaide metropolitan areas and is dependent on immediate stock availability in these areas. Orders must be placed between 9am-2pm Monday-Friday to be eligible for Same Day Delivery. For our full Terms & Conditions, please see here.
Next Day Delivery:
Next Day Delivery is only available in Sydney, Melbourne, Brisbane and Adelaide metropolitan areas and is dependent on immediate stock availability in these areas. Orders must be placed between 2pm-11:59pm Monday-Friday and will be delivered the next business day.
Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.
Authority to Leave:
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that StarTrack and Australia Post have the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.
Read full article
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Holiday Returns & Delivery Cut-Off Dates
The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.
Extended Holiday Returns Policy:
All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.
Orders made beyond this timeframe will follow our regular 30-day return policy.
Order Cut-Off Dates:
*Please Note: All times listed are in Local Time
Express Delivery:
Same-Day Delivery: Please see here for further information on Same-Day Delivery.
1-Hour Click & Collect: Please see here for further information on Click & Collect.
*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of Skechers.
From everyone at Skechers, we wish you a very happy holiday and new year.
Read full article
-
How do I book a return?
1. Does it meet our return conditions?
Before booking your return online, check that your item meets our returns conditions below.
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) are unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) are in original, undamaged packaging or shoebox
If you believe your item may be faulty, please view this article. If you have received the wrong item or your order has arrived damaged, please view this article.
2. Package your return
Place the return into a satchel or box so that the product arrives protected and undamaged.
Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached we cannot accept your return.
3. Book your return
Once packaged safely, start your return below. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.
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Return shipping costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process
-
Entering your order number: Your order number will start with SKXAU. Do not include the # or any other symbols
-
Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you
What's next?
Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.
Read full article
-
Can I return an online order in-store?
Yes you can.
If you've shopped online and had a change of mind, we're happy to offer a refund in-store, provided the item meets our return conditions below.
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) is in its original, undamaged packaging or shoebox
What to bring in-store
Please bring the item(s) you wish to return and a proof of purchase, which can include your email order confirmation, order number (#SKXAU...) or bank statement. If you shopped online with card, please bring the same card in-store for a refund.
Can I return my item at any Skechers store?
Yes, you can visit any of our Skechers stores here to return an item.
Refunds
Your refund will be processed back via your original payment method, whether its card, PayPal or Afterpay. Click here for more information on refunds. Please note, any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.
Read full article
We want you to enjoy your Skechers for as long as possible. Following some simple steps to look after them will keep them looking good, well into the future.
1. How to protect your Skechers:
Spray your Skechers with our Skechers Waterproofing Spray prior to wear. Spray thoroughly, then leave them to dry for 10 minutes before applying a second coat. We recommend doing this after every 6-7 wears to keep them protected.
2. How to clean your Skechers:
- Machine Washable Skechers: Styles which specifies "Machine Washable" under it's 'Product Details' (see example below) can be safely machine washed on a gentle cycle and air-dried
-
- We suggest placing them in a pillowcase or laundry bag before machine washing
- Do not place Skechers in the dryer
-
For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry
-
Nylon/Mesh Skechers (not specified as "Machine Washable"): If your Skechers are not machine washable, we do not recommend putting your Skechers into the washing machine
-
- Remove excess dirt from the upper and outsole by using a small brush or towel
- Create a soapy mixture by combining warm water and a small amount of laundry detergent
- Using a bristle brush or cloth, gently work soapy mixture into dirty areas
- Use a clean, dry cloth to wipe off the excess soap and cleanser
- Allow shoes to air dry naturally, away from direct heat or sunlight
-
Leather Skechers: Do not machine wash leather shoes
-
- Remove excess dirt from the upper and outsole by using a small brush or towel
- Use a leather cleaning lotion or cleanser such as our Skechers Athletic Cleanser
- Using a bristle brush or cloth, gently work cleanser into dirty areas
- Use a clean, dry cloth to wipe off the excess soap and cleanser
- Allow shoes to air dry naturally, away from direct heat or sunlight
- Suede or Nubuck Skechers:
-
- Apply a suede and nubuck-specific 'rain and stain' protectant such as Skechers Waterproofing Spray before wearing in wet conditions
- Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results
- Do not machine wash suede or nubuck shoes
- Light-Up Skechers: Machine washing light-up shoes is not advised as it may damage the lights. Clean with mild soap, warm water and a soft cloth.
3. How to deodorise and freshen up your Skechers:
Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.
Please note: Skechers that have been improperly washed or cared for will not be eligible for a faulty assessment.
Read full articleMost Skechers have insoles that are securely glued in and are not designed to be easily removed.
However, our Arch Fit range features a supportive insole designed to be easily taken out so that you can insert your own orthotic or insole.
- Shop Womens Arch Fit HERE.
- Shop Mens Arch Fit HERE.
How can I tell if a Skechers shoe features a removable insole?
Skechers that feature an easily removable insole will state this in the Product Details online. If you're shopping on your mobile phone, you can access the Product Details by clicking 'INFO' at the top right of the product photo.
Will Skechers accommodate my orthotics?
In Skechers that do not feature removable insoles, our Goga Mat and Memory Foam insoles are held in by about 5 points of glue. These insoles can be forcefully removed, however doing so will make them ineligible for return and will remove the cushioning which our Skechers are most famous for.
Read full articleOur delivery options, timeframes, and costs are as below:
IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays).
*Please note that delivery timeframes are estimates only, and may vary with peak sale periods, possible courier delivery issues, and other influences beyond the control of Skechers.
Same Day Delivery:
Same Day Delivery is only available in Sydney, Melbourne, Brisbane and Adelaide metropolitan areas and is dependent on immediate stock availability in these areas. Orders must be placed between 9am-2pm Monday-Friday to be eligible for Same Day Delivery. For our full Terms & Conditions, please see here.
Next Day Delivery:
Next Day Delivery is only available in Sydney, Melbourne, Brisbane and Adelaide metropolitan areas and is dependent on immediate stock availability in these areas. Orders must be placed between 2pm-11:59pm Monday-Friday and will be delivered the next business day.
Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.
Authority to Leave:
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that StarTrack and Australia Post have the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.
The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.
Extended Holiday Returns Policy:
All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.
Orders made beyond this timeframe will follow our regular 30-day return policy.
Order Cut-Off Dates:
*Please Note: All times listed are in Local Time
Express Delivery:
Same-Day Delivery: Please see here for further information on Same-Day Delivery.
1-Hour Click & Collect: Please see here for further information on Click & Collect.
*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of Skechers.
From everyone at Skechers, we wish you a very happy holiday and new year.
Read full article1. Does it meet our return conditions?
Before booking your return online, check that your item meets our returns conditions below.
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) are unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) are in original, undamaged packaging or shoebox
If you believe your item may be faulty, please view this article. If you have received the wrong item or your order has arrived damaged, please view this article.
2. Package your return
Place the return into a satchel or box so that the product arrives protected and undamaged.
Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached we cannot accept your return.
3. Book your return
Once packaged safely, start your return below. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.
- Return shipping costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process
- Entering your order number: Your order number will start with SKXAU. Do not include the # or any other symbols
- Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you
What's next?
Please allow time for your return to reach our warehouse. Once received, we'll process the return within 2-3 business days and notify you via email regarding your refund. Refunds will be automatically issued via your original payment method. Please allow up to 5 business days for funds to reflect in your account.
Yes you can.
If you've shopped online and had a change of mind, we're happy to offer a refund in-store, provided the item meets our return conditions below.
- Item(s) were purchased within the last 30 days and proof of purchase can be provided
- Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
- Item(s) is in its original, undamaged packaging or shoebox
What to bring in-store
Please bring the item(s) you wish to return and a proof of purchase, which can include your email order confirmation, order number (#SKXAU...) or bank statement. If you shopped online with card, please bring the same card in-store for a refund.
Can I return my item at any Skechers store?
Yes, you can visit any of our Skechers stores here to return an item.
Refunds
Your refund will be processed back via your original payment method, whether its card, PayPal or Afterpay. Click here for more information on refunds. Please note, any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.