I received a confirmation email, but I didn't place an order?
If you have received a confirmation email for an order that you did not place, please check to see if the following information is included in this email:
- The order/docket number on this email should read as '#DXXXXXXXXX'
- The payment information on this invoice should read as "Apparel 21 Payment"
- The invoice should have the current date/time of when the email was sent
If this information above is included in the email you have received, please note that this is a duplicate email from a previous purchase you have made with us in the past, and no new orders have been placed with us!
These emails can sometimes be triggered by browsing our site, logging in to your account or if you make any updates to your account at all.
Which payment methods are accepted?
Our online store accepts Mastercard, VISA, American Express, PayPal, Afterpay and Skechers Gift Cards.
Unfortunately, we can not accept payment from cards issued overseas.
How do I get a tax invoice for my online order?
Your confirmation email contains all the required information for tax purposes and doubles as a tax invoice.
You can save this email as a PDF, or print it if a hard copy is required.READ FULL ARTICLE
Why can’t I checkout?
We're sorry to hear that you're experiencing this on our website. We suggest either switching browsers or clearing your cache and reloading the browser to attempt to fix the issue. If you're logged into your account, try checking out as a guest.
If you're unable to find your suburb/postcode, enter your postcode first and then select your suburb from the dropdown list.
Before re-attempting to place your order, please check your bank account and inbox to see if any funds have been deducted or if you've received a confirmation email. If so, your order has been successfully placed - our site just experienced a glitch!
If you're still having difficulty checking out, we want to hear about it. Contact the Skechers Experts below if the site is having any technical issues impacting your ability to check out.
The more details you can provide us, the better. When you reach out to us, please provide any of the below information:
- as much detail about the issue as you can.
- screenshots of error messages (if any).
- which browser you're using (e.g. Chrome, Safari, Edge etc.).
- what you've done to try to resolve it so far.
How do I use my credit note?
Our credit notes can only be used in-store. When making a purchase in-store, present your credit note to the team member to have it applied to your purchase.
Want to shop online? We can convert your credit note to an online gift voucher. Get in touch with our Skechers Experts here and provide us with your full name, credit note number and its date of expiry.
What is Afterpay and how does it work?
Afterpay allows you to shop now and pay later, always interest-free. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks.
To check if you're eligible to use Afterpay click here.
How do I use Afterpay online?
Simply choose Afterpay as your payment method at checkout. Your first payment will be taken when you place your order. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.
How do I use Afterpay in-store?
Open your Afterpay App to view your available spend balance. Select “Pay with Afterpay Card” and you’ll automatically be taken to your Afterpay Card in your digital wallet.
At the checkout, tap the Afterpay Card to pay. You’ll be shown your payment schedule when your purchase is complete.
Click here for more information about in-store purchases with Afterpay.READ FULL ARTICLE
How do I place an online order?
Placing an online order is easy! Follow our easy step-by-step guide below.
HOW TO PLACE AN ONLINE ORDER
Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.
Step 2: Select the style you wish to purchase.
Clicking into the style, you'll be able to view a description of the shoe and product details
If you're unsure about the right size, you can view our size chart!
Interested in this item? Click on "Add To Cart".
Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!
You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:
"View or Update Cart" - If you need to make any edits to the current items in your cart
"Proceed to Checkout" - You're happy with your selection, then proceed to checkout.
Step 3: Complete the order
We accept all secure payment methods! Click here for more information.SKX
You'll be asked to either:
- Checkout as a guest
- Log into your existing account OR
- Create an account with us.
Follow the prompts and fill out all the required fields.
Once done, the last step is to review your details to make sure they're correct.
Press "Place Order". You're done!
Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).
Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.
Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.
How do I remove items from my cart?
To remove an item from your cart, simply press 'REMOVE' next to the item in your shopping cart.
Please see an example below:
READ FULL ARTICLE
How do I earn Qantas points through Skechers?
To earn Qantas points by shopping with Skechers Australia, please click the link below - and follow the steps.
This policy is offered by Qantas Australia, if you have any queries please be aware that our team will not be able to assist directly.
If you need any further assistance, you can get in contact with Qantas Customer Support team here.
Can I place a large order?
Need to organise Skechers for your team? Our Skechers Experts can now assist you with placing large orders. Get in touch with the team below:READ FULL ARTICLE
I think I purchased from a scam website?
We're sorry to hear that you may have purchased from a scam website.
Unfortunately, there is an increasing number of fraudulent websites that use the Skechers name and a similar looking website as a means of obtaining your personal and/or banking details. Please be aware that Skechers has no association with any of these websites and that we are proactively reporting these to the relevant authorities. If you have purchased something from a fraudulent website, it's highly likely that you will either be sent nothing, a counterfeit Skechers product, or an unrelated, inferior product. We recommend the following steps.
- Reach out to your bank immediately to discuss how you can lodge a 'chargeback' and reclaim any funds that you've spent.
- If you would like to report a scam website, please visit www.scamwatch.gov.au.
Tips on detecting a scam website:
- Pay attention to the address bar. Check that the URL starts with https (not http) and look for the padlock icon in the address bar to ensure there's a secure connection.
- Assess the price of the item. Does the price or offer seem too good to be true?
- Watch for poor grammar and spelling. Legitimate companies put effort into presenting a professional website.
- Do they accept secure payment methods such as PayPal or Afterpay? Fraudulent websites will primarily aim to collect your credit card details.
- Look for reliable contact information. Are there several ways of contacting the company, including via phone, live chat and email?
If you have any queries about a communication you have received or the legitimacy of a website, please get in touch with our Skechers Experts here.READ FULL ARTICLE
I have an online Skechers Gift Card, can I use it in-store?
Yes you can!
Simply head into your nearest Skechers Store and present our team with the email containing your digital Skechers Gift Card. Our team will scan the barcode and apply the Gift Card amount to your purchase.READ FULL ARTICLE
Can I purchase a gift card online?
Skechers Gift Cards are now available to purchase online! Redeemable at any Skechers Australia store or online at skechers.com.au:
Just follow these steps:
- Select a gift card amount between $20 and $999
- Add a personal touch with a message
- Enter your contact, delivery and payment details
- The digital gift card will be emailed to the recipient
Redeeming online:READ FULL ARTICLE
Enter the eGift Card number and PIN at the checkout.
Present your eGift Card on your mobile device to our in-store team to scan.
Gift Cards are sent as inactive and will be activated 24 hours after purchase. Gift Cards are valid for 3 years from the issue date.
Please see our Gift Card Terms & Conditions here.
How can I check my gift card balance?
To check your Skechers Gift Card balance and expiry date, click the link below and enter your card number and PIN.
If your Gift Card number or PIN is not working, or you seem to be missing any information - please get in touch with our Skechers Experts below to assist.
Otherwise, you can apply your Skechers Gift Card at the online checkout and click 'Check balance'.
Can I turn my credit note into an online Gift Card?
Want to shop online? We'll need to convert your credit note to an online gift card.
Get in touch with our Skechers Experts here and provide us with your full name, credit note number and its date of expiry.READ FULL ARTICLE
What are the Skechers Gift Card Terms & Conditions?
Our Gift Card Terms & Conditions can be found here.READ FULL ARTICLE
What are the Westfield Gift Card Terms & Conditions?
If you purchased a Westfield Gift Card or received a Westfield Gift Card, they can be used in any of our Westfield Shopping Centres across Australia.
Purchasing or using the gift card means that you accept the terms and conditions of this agreement.
Please note that these gift cards cannot be redeemed for cash, cannot be used for cash equivalent transactions (such as bill payments, purchase of financial products or foreign currency, or gambling transactions), reloaded, returned for a refund or have their balances consolidated to a new gift card.
Need more info? Check out the full terms & conditions here.
If you are experiencing issues with your card, you can contact Westfield on 1300 790 292 during business hours or send an email to firstname.lastname@example.orgREAD FULL ARTICLE
I forgot to use my discount/reward points at the checkout?
Unfortunately, if you forgot to add a discount code or redeem your reward points at the checkout, this cannot be amended after the purchase has been made.
Feel free to place another order to use your discount/points - and you can return and refund your original order once it arrives with you either in-store or online.READ FULL ARTICLE
Do you offer any discounts online?
Unfortunately, Skechers does not offer any individual senior, pensioner, defence or health care worker discounts online.READ FULL ARTICLE
Why isn't my discount code working?
Having difficulty applying a discount code? Here's what you can do:
Make sure you're entering the code in the correct place at checkout.
At checkout, after 'Payment Method', click 'Apply Gift Card or Promo Code' and enter your discount code.
Check that your item(s) meets the Terms & Conditions listed on the promotion. This may include:
- Sale or product exclusions - sale items are often excluded from promotions
- Minimum spend amount
- Inability to be used in conjunction with other offers
- Double-check the promo code’s spelling and expiry date. Our discount codes are case sensitive.
Followed the above instructions and still having difficulty? Get in touch with our Skechers Experts here with screenshots of your cart and error message. We will do our best to troubleshoot this for you.READ FULL ARTICLE
- Make sure you're entering the code in the correct place at checkout.
How do I apply a discount code?
Where to apply the discount code:
At the checkout, click "Apply Gift Card or Promo Code" and enter your code into the "Apply Promo Code" section before clicking 'Place Order'.
Other things to note:
- Have you double-checked the Ts & Cs of the discount code? You can find the information in the body of the email that you received. Discount codes may exclude sale items and you may need to hit a certain threshold in order for the code to work.
- Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.
What is ShopBack?
ShopBack is a cashback reward program that allows you to earn cashback when you shop online through them. Each time you make a transaction, you get a percentage of your money back.
Shopback redemptions may take up to 48 hours to redeem with a claim time up to 75 days.