Delivery

Our delivery options, timeframes, and costs are as below:

IMPORTANT TO NOTE: Please allow 1-3 business days for your order to be packed before it's shipped. Delivery times begin once an order has been packed and picked up by the courier. Please allow additional packing time during peak periods (such as sales or public holidays). 

*Please note that delivery timeframes are estimates only, and may vary with peak sale periods, possible courier delivery issues, and other influences beyond the control of Skechers. 

Same Day Delivery:
Same Day Delivery is only available in Sydney, Melbourne, Brisbane and Adelaide metropolitan areas and is dependent on immediate stock availability in these areas. Orders must be placed between 9am-2pm Monday-Friday to be eligible for Same Day Delivery. For our full Terms & Conditions, please see here.

Next Day Delivery:
Next Day Delivery is only available in Sydney, Melbourne, Brisbane and Adelaide metropolitan areas and is dependent on immediate stock availability in these areas. Orders must be placed between 2pm-11:59pm Monday-Friday and will be delivered the next business day.

Split Deliveries:
If you've ordered more than one item, your order may be split into multiple deliveries if we're unable to source all of your products from one dispatch location. If your order has been split into multiple deliveries, you'll receive a separate tracking email for each delivery.

Authority to Leave:
When you place your order, you will have the option to give Authority to Leave. This means that if it's safe to do so, your delivery will be left unattended if you're not home to accept it. Please note that StarTrack and Australia Post have the right to override this instruction in the instance that they deem your order unsafe to leave unattended. If you do not provide Authority to Leave, your delivery will be redirected to your local post office if nobody is home to accept it. For further information, please see here.

The lead-up to the holiday season is one of the busiest times of the year. We want to make sure your order arrives on time, and a seamless Returns process is in place.

Extended Holiday Returns Policy:

All in-store and online purchases made between 1st November 2023 and 31st December 2023 will have an extended returns period of 60 days. When returning your item, please make sure it meets our return policy requirements found here.

Orders made beyond this timeframe will follow our regular 30-day return policy. 

Order Cut-Off Dates:

*Please Note: All times listed are in Local Time

Express Delivery:

Same-Day Delivery: Please see here for further information on Same-Day Delivery.

1-Hour Click & Collect: Please see here for further information on Click & Collect. 

*Please Note: Delivery timeframes are a guideline only, and may vary with possible courier delivery issues and other external influences beyond the control of Skechers.

From everyone at Skechers, we wish you a very happy holiday and new year.

Unfortunately, any online or in-store orders cannot be delivered to our stores for collection. 

If you do place an order, and list one of our stores as the delivery address, you run the risk of your order not being successfully delivered, returned to sender, or lost. 

To place an order and pick up in-store, you can place a Click & Collect order with us!

If you'd like to order online and have the order delivered to your home address, please see here for delivery information. 

You can enter your tracking number on the StarTrack website below for delivery updates. 

Once your order has left our warehouse, you'll receive an email from our courier with a tracking number and a link to track its delivery. Your tracking number will become active once the driver has picked up and scanned your parcel. See our Delivery Information to estimate the arrival of your order.

Your tracking email will look like this:

If your order has been listed as "Complete" or "Delivered" but you have not received it, please check the below steps to track where your order might be:

• Your order may have been delivered to a nearby Post Office for collection if it was unable to be left at your address. You can enter your tracking number and check the most recent updates here.
   
• Your order may have been left at your provided address if Authority To Leave was selected at checkout. Please double-check to see that your parcel has not been left at the front or around your property. 

If you still cannot find any information on the location of your order, please reach out to our Skechers Experts below. 

What is Authority to Leave?
Authority to Leave (ATL) is selected by default at the checkout. If this option is left checked, the courier will not require a signature for delivery and will leave the parcel in a safe place if no one is home. You agree that the parcel is deemed 'delivered' when left at your premises. 

What if I selected ATL and my parcel is stolen? 
Skechers will not be held liable for any stock loss, due to theft or negligence if Authority To Leave is selected at the time of checkout and proof of delivery has been provided from our courier.

I would like to sign for my order, how can I ensure this? 
If you would prefer to sign for the parcel, please deselect the option "I give permission to leave this item at the address listed above" at checkout. If no one is home at the time of delivery, the parcel will be taken to your local Post Office for collection. 

I've been notified that my order has been delivered, but I haven't received it!

• Check your tracking details. Your order may have been taken to your local Post Office. 
• Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view. 

If you have any enquiries relating to the whereabouts of your parcel, contact StarTrack directly on - 13 23 45 or get in touch with our Skechers Experts here. 

Shop online and pick up your order in-store within 1 hour. Simply select Click & Collect at the checkout!

Is Click & Collect free? 
Our 1hr Click & Collect is 100% free of charge and is available at all Skechers stores. There is no minimum purchase on Click & Collect orders.

How to place a Click & Collect order

1. Select your size
2. Scroll down to 'Click & Collect' and enter your postcode
3. The closest stores to you with available stock will be displayed, select your preferred store then click 'Add to cart'
4. Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'Proceed to Checkout'
5. Proceed through checkout and place your order
6. You'll receive an order confirmation and then another email when your order is ready for collection

*please note that Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out. 

Picking up your Click & Collect order
Please be prepared to show your order confirmation and photo ID to our in-store team (so we know it's you). If you need to nominate someone other than yourself to collect the order, please let our Skechers Experts know below. The nominee will also be required to show a form of I.D.

Our in-store team prioritise your Click & Collect orders to have them ready for pickup within 1 hour!

You're able to collect your order once you've received the ready-for-collection email. On collection, we'll ask to see your order confirmation and photo ID (so we know it's you). If someone else is collecting your order, please notify our Skechers Experts here. 

Our Skechers Experts may be able to cancel your Click & Collect order once it has been placed.

Simply get in touch below and provide us with your order number (starting with SKXU). We'll provide you with the next steps.

You can simply return in-store if you have changed your mind about your recent Click & Collect purchase.

Alternatively, you are also welcome to post your Click & Collect back to us for return. Please see here for instructions on how to return via post.

You can check out our Returns Policy for more information.

No results when you enter your postcode for Click & Collect? Only local Skechers stores which have your item in stock will appear available for Click & Collect.

If Click & Collect is unavailable at your local store, we recommend having your item delivered! View our Delivery Timeframes here. 

Same-Day Delivery is available if you place your order between 9am-2pm AEDT between Monday to Friday for just $23.00. This service is provided by Direct Couriers. 

When should I expect my order to be delivered? 
Once you place your order, please allow 4-6 hours for delivery.

How many items can I include in my order?
Only 1 item at a time can be ordered with Same-Day Delivery. If you want to order more than 1 item, you will need to place a second order and select Same-Day Delivery. 

Is Same-Day Delivery available in all states? 
No, this service is only available in metro cities including Sydney, Melbourne, Brisbane, Adelaide and is subject to product availability in local areas.

Where can I get my order delivered?
Orders can only be delivered to residential and business addresses. PO Boxes and Parcel Lockers are not applicable.

What happens if I order Same-Day Delivery on a Saturday? 
If your order is placed on a non-business day (weekend or public holiday), your delivery window will be the next business day.

Do I need to be home for delivery? 
We strongly recommend someone to be present to sign for and accept the delivery. If you're not home, the courier will leave your order unattended if they deem it safe to do so. If not, your order will be returned to us and you'll be issued a refund via your original payment method within 3-6 business days. 

For full Terms & Conditions, please see here.

Once you've placed your Same-Day Delivery order, you'll first receive an order confirmation email.

You'll then receive SMS notifications from Direct Couriers during your Same-Day Delivery journey.

1. Picked up: Your order has been collected by the driver

2. On route: Your order is nearby and will be delivered shortly

3. Delivered: Success! Your order has arrived at the address provided. 

If your Same-Day Delivery has not arrived within the given time frame or you miss the delivery, please get in touch with our Skechers Experts here.

Same-Day Delivery is only available in selected metro areas. If the Same-Day Delivery option is not available when you enter your postcode, this means that this service is not currently available in your area, or for this product.

Our Express Delivery service will have your order delivered to you within a few days. See more info here. 

We aim to have your order delivered within the provided delivery time. However, due to the possibility of delays or disruption in the courier network, this delivery timeline is indicative only and we can not guarantee that your order will arrive within the suggested delivery window. 

If we are unable to meet the estimated delivery times, we'll do our best to inform you of the delay. Orders that are unable to be fulfilled within the timeframe will be cancelled and refunded. Your refund will reflect in your account within 3 - 6 business days. 

Availability: Same-Day Delivery available in metro cities of Sydney, Melbourne, Brisbane, Adelaide and subject to product availability in the local area. This service is not available for Perth at this stage.

Terms and conditions:

1. Once your order is placed you will receive an order confirmation to the email provided during checkout.
2. All tracking information will be supplied directly from our courier partner (Direct Couriers).
3. Delivery will be made to one address only based on one postcode. If the postcode is changed during the checkout process, the delivery method may be subject to product availability of the new postcode. If Same-Day Delivery is not available, Standard Delivery will apply.
4. Delivery is to Residential or Business addresses and cannot be offered for PO BOX or Parcel Locker Locations.
5. Multiple delivery methods can be made on the one order during checkout, however, this will trigger multiple confirmation emails as your order will be required to be split into multiple parts.
6. From time to time we may need to dispatch your order from multiple locations. Please note you will not incur any additional delivery cost if your order is split and dispatched from multiple dispatching locations.
7. If your order is placed after 2 pm or on a non-business day (weekend or public holiday), your delivery window will be the next business day.
8. Same-Day Delivery can occur between 9 am and 9 pm Monday to Friday (Excluding Public Holidays)
9. Delivery Times may vary according to distance, on Friday evenings, and during holiday periods. Please allow up to 4-6 hours for your order to arrive.
10. Our courier (Direct Couriers) may be completing multiple deliveries at one time, and this could affect the tracking journey.
11. If you have not received your order by 9 pm on the day it was placed and have not received any notification from our team or courier partner regarding this, please contact our Skechers Experts. 
12. If you have provided an incorrect address or a PO Box/Parcel Locker, your order will be returned to sender. Once your order reaches our dispatching store, a refund will be issued within 3 -6 business days. 
13. Authority to Leave: Our couriers will use their discretion however if they feel it's unsafe to leave your order unattended, your item will be Returned to Sender and refunded. Your refund will reflect on your original payment within 3 - 6 business days. 
14. 4-Hour Delivery Orders cannot be re-dispatched if Returned to Sender.

The availability of this service may be impacted by lockdowns and any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Skechers. 

Delivery times are indicative only, and Skechers will not be liable for any failure to observe these delivery times.

Unfortunately, we do not offer a specific warranty on our products.

We review faulty, soiled or damaged items on a case-by-case basis.

If you believe an item you have purchased from Skechers Australia is faulty, please follow the steps listed in our faulty policy below.

Important to note: If you have purchased through a third-party stockist and not directly through our website or one of our stores, unfortunately, we will not be able to assist you with a faulty claim as we will require, for any assessment, exchange or return, an official Skechers receipt. Please reach out to the retailer for a faulty claim and assessment as your details and payment history will sit safely within their system. 

If you have received your order, and you have 2 different shoes that do not match, please see the options below to have this resolved:

• Please visit your nearest Skechers store, and our team can have your shoes exchanged to the correct pair, or refunded for you. You can find your nearest Skechers store here.
  
  
• If you cannot make it in-store, you can organise your return online through our returns portal here.

In some cases, we may not have been able to fulfil your order due to a lack of stock available.

If this happens, you'll receive a notification email and a full refund for that product. We apologise for any inconvenience or disappointment caused. Our Skechers Experts are available here if you have any questions or concerns. 

We're sorry that your order is missing an item! If you've ordered more than one item, we often send items separately from different warehouses, so they may arrive at separate times.

We recommend the following: 

1. Check your emails to see if you've received any additional tracking numbers. Each item will have a unique tracking number if your order has been split. Your order numbers will look like this:
   
   

SkxAu123456789_1

SkxAu123456789_2

No emails? Get in touch with our Skechers Experts here.

If you haven't yet received a tracking number, it just means we're still processing or packing your order.

You'll receive an email with your tracking number once your order has left our warehouse.

Please allow 1-3 business days for orders to be dispatched. If it has been longer than 3 days, please reach out to our Skechers Experts here and we'll be happy to assist. 

We apologise if you haven't received what you ordered or your item has arrived damaged. Please follow the below steps so our Skechers Experts can assist you. 

1. If you have an online account, log in to start a Return
   If you checked out as a guest, use our guest Returns Portal here
   
   
2. Follow the steps and select 'dispatch error' as your reason for return
   
   
3. Provide a brief description of the issue and upload three photos to show the issue (product label, shoebox label and item(s) received)
   
   
4. Hit submit. Our Skechers Experts will review your claim
   
   
5. If approved, you'll be sent a follow-up email with further details

Once your order has been placed, we're unable to modify your order. This includes changing the colour or size of an item, and adding or removing items from your order. 

We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time. This means that, unfortunately, we are unable to make any changes or cancel your order. 

Once you receive your item(s), you can return them in accordance with our Returns Policy. Please see here for instructions on how to return your order. 

Our team work quickly to get orders picked, packed and out the door to you - so we can't guarantee that we'll be able to update your delivery address. 

If you have just placed your order, or you have not received a tracking number:

Please contact our Skechers Experts here.

There is a short window of time before it's ready to be shipped that we may be able to update the address for you. 

If you have been sent a tracking number:

We are unable to update a delivery address once an order has been packed.

Please get in contact with StarTrack on 13 23 45 and provide them with your tracking number. There is a small window in which they may be able to update your address. Any address updates successfully completed by StarTrack will add an additional business day for delivery on top of the standard delivery time.

If your size isn't available in-store, our team can order your item from another store across Australia and have it delivered to your house. Your item will be delivered within 1-3 business days. 

Returning an in-store order
If you wish to return an item you ordered in-store, please visit us in-store for a refund.
We are currently unable to facilitate an online return for an in-store order. When returning your item in-store please bring along proof of purchase and ensure that your item meets our Returns Policy conditions. 

Please note: If we are unable to fulfill your in-store order, please visit us in-store to claim your refund. If you don't claim your refund within 60 days, we'll email another reminder. If your credit remains unclaimed after 90 days, it'll be issued in the form of a gift card. 

If you ordered in-store, your delivery can take anywhere between 1-3 business days. You can check out our Delivery Timeframes for more information.

Once your item/s have been dispatched, you will receive your tracking details. For more information on how to track your order, click here.