Delivery

Delivery times may vary due to the impact of COVID-19. We apologise for the inconvenience.

The lead up to the holiday season is one of the busiest times of the year and we want to make sure your order arrives at your doorstep on time.

Please see below for our shipping cut off dates, depending on your State or Territory:

Metro

ACT, VIC, NSW, TAS, QLD, & SA: Order by 11:59 pm AEDT on Sunday the 19^th of December.

WA: Order by 11:59 pm AEDT on Thursday the 16^th of December.

NT: Order by 11:59 pm AEDT on Tuesday the 14^th of December.

Rural

ACT, VIC, NSW, TAS, QLD & SA: Order by 11:59 pm AEDT on Tuesday the 14^th of December.

WA: Order by 11:59 pm AEDT on Monday the 13^th of December.

NT: Order by 11:59 pm AEDT on Sunday the 12^th of December.

Last-minute services:

1 Hour Click & Collect: Order by 2 pm (local time) on the 24th of December.

Please note: Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions), that are beyond the control of Skechers.

From everyone at Skechers, happy holidays and we wish you a very successful new year.

Due to the increased impact of COVID-19, we are experiencing further delays in delivery times. In light of this, please anticipate a delay of 2 - 4 business days on top of our standard delivery times of 1 - 3 business days for metro areas and 4 -7 business days for rural areas. More information here.

Only received part of your order?

If you order more than one item, your items may be dispatched from different locations. You will receive a separate dispatch email and tracking number for each package sent to you.

Important to note:
1. Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times.

2. Delivery services do not run on National or State Public Holidays. 

3. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Skechers.

4. StarTrack has implemented strict cleanliness and social distancing measures to ensure safe deliveries for their customers and team. For more information, please click here.

Need help tracking your order? Click here.

Due to the impact of COVD-19, we're experiencing significant delivery delays. Click here for more information.

Due to the impact of COVD-19, we're experiencing significant delivery delays. Click here for more information.

Express delivery: Our express delivery will have your order to you in a few days! Check out our delivery timeframes here.

Orders can be delivered to residential and business addresses, parcel lockers, PO boxes and parcel collect locations. 

4-Hour Delivery: 4-Hour Delivery is available in selected areas if you place your order between 9:00 am to 2:00 pm between Monday to Friday for just $20.00. We aim to deliver your order within 4 hours of placing your order. See more info and Ts&Cs here. 

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. You can view our Delivery Time Frames to help you determine when your order will arrive.

Tracking Notification 

Your tracking number will be sent with the subject line "Your Skechers Order SKXAU000000 update".

Your tracking email will look like this:

Tracking your order:

1. You can log in to your account and select the 'Track my Order' tab
2. Click on the Tracking link in your email notification or copy the Tracking Number in your email and track online at StarTrack.
3. Checked out as a guest? Head over to our tracking portal and simply pop in your order number (it'll start with SKXAU) to follow your Skechers order.
   
   Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

Only received part of your order?

If you order more than one item, your items may be dispatched from different locations. You will receive a separate dispatch email and tracking number for each package sent to you.

If you haven't received your order by the estimated delivery date, contact the Skechers Experts below and we'll help track it down.

We offer Click & Collect to help you minimize your contact in-store. 
VIC Update: This service is only available to fully vaccinated customers. Read more about it here.

Click & Collect is easy. Simply browse the website and find the products you want, then follow the steps below.

1. Select your size
2. Select 'Click & Collect' then enter your postcode & search radius and click 'Check'
3. The closest stores to you with available stock will then be displayed, select your preferred store then click 'Buy & Collect In-Store'
4. This will add the product to your cart, and you are free to browse and add other products to your cart
5. Once you are ready to complete your order, click the cart icon in the top right corner to review your cart then click 'Proceed to Checkout'
6. Now complete the order by entering your personal details and payment information
7. Once you have successfully placed your order, wait for us to send you an email telling you your order is ready, then simply go to your selected store with your tax invoice (which we send via email) and your photo ID (so we know it's you!) to grab your shoes.

Please note that Click & Collect is subject to stock availability. Click & Collect may not be available for some items if your local store(s) are sold out. 

Please wait until you have received this email before going in-store to collect.

Please note: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Skechers Experts.

We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

Once your order is placed, our in-store team will be notified and they'll get busy preparing your order! Once it's ready we'll send you an email letting you know and you can come and collect.

We offer Click & Collect to help you minimize your contact in-store. 
VIC Update: This service is only available to fully vaccinated customers. Read more about it here.

You’ll get an email notification once your order is ready to be picked up, so be sure to keep an eye out for this since it will be an indicator that you’re all clear to head into the store location and collect the order.

Please wait until you have received this email before going in-store to collect. 

To help us process your order quickly in-store, please ensure you bring along the following with you:

- Order Confirmation.

- Personal ID (ie, your driver's license, proof of age or passport).

 We may also request to see the credit/debit card used or speak to the cardholder.

Please note: If you need to nominate someone other than yourself to collect the order, we require prior contact with our Skechers Experts*

*We may request to see the credit card used or speak to the cardholder at any stage. The nominee will also be required to show a form of I.D.

We offer Click & Collect to help you minimize your contact in-store. Please refer to your "Ready for Collection" email for your nominated store and head over to our store locator for your local store's trading hours. Alternatively, you can give the store a call to confirm trading hours before heading in.

If for any reason you're unable to pick up your Click & Collect order from the store or would like to cancel,  please get in touch with our Skechers Experts and they will assist you.

Please ensure that you include your order number when contacting us so we can assist you in the quickest way possible.

You can simply return to your store of collection if you have changed your mind about your recent Click and Collect purchase. Keep in mind, we can't refund PayPal orders in-store. You are also welcome to post your Click and Collect back to us for return. Follow our online instructions here.

Our general returns policy applies.

We offer Click & Collect to help you minimize your contact in-store. Please refer to your "Ready for Collection" email for your nominated store and head over to our store locator for your local store's trading hours. Alternatively, you can give the store a call to confirm trading hours before heading in.

No results when you enter your postcode for Click & Collect?

• Only local stores which have your item in stock will appear available for Click & Collect.

If Click & Collect is unavailable at your local store, we recommend having your item delivered! View our Delivery Timeframes here. 

Good to know:

• Due to demand, item(s) on sale tend to be limited in stock and therefore lowers the chance that your local store has it in stock and available for Click & Collect. 
• Called a store and they have the item in stock but the store is not appearing as an option for Click & Collect online? Our stores have thresholds in place - We recommend getting them delivered instead! 

Need your order today? Introducing 4-Hour Delivery.

4-Hour Delivery is available in selected areas if you place your order between 9:00 am to 2:00 pm between Monday to Friday for just $20.00. We will aim to deliver your order within 4 hours of placing your order.

Delivery Time: Order between 9:00 am to 2:00 pm between Monday to Friday for 4-Hour Delivery. Please allow 4-6 hours for delivery. 

Availability: 4-Hour Delivery available in metro cities of Sydney, Melbourne, Brisbane, Adelaide and subject to product availability in the local area.

Valid Addresses: 4-Hour Delivery cannot be delivered to PO Boxes or Parcel Lockers. 

Address Changes: We are unable to update or amend addresses. If you have provided the incorrect address, please contact our Skechers Experts. They will cancel and refund the order to avoid it being delivered to the incorrect address.

Courier Partner: Skechers has partnered with Direct Couriers to provide this delivery service. 

Returned to Sender: If the courier does not deem it safe to leave your order unattended, or a PO Box or Parcel Locker has been provided, your order will be Returned to Sender. As orders cannot be re-dispatched, you will receive a refund onto your original payment method within 3 - 6 business days. 

For full Terms & Conditions please see here.

Delivery times are indicative only, and Skechers will not be liable for any failure to observe these delivery times.

Once you've placed your order, you'll first receive an order confirmation email.

You'll then receive SMS notifications from Direct Couriers during your 4-Hour Delivery journey.

1. Picked up: your order has been collected by the driver

2. On route: your order is nearby and will be delivered shortly

3. Delivered: success! Your order has arrived at the address provided. 

If your 4-Hour Delivery has not arrived within the given time frame or you miss the delivery, please get in touch with our Skechers Experts here to let us know. 

4-Hour Delivery is only available in selected metro areas. If the 4-Hour Delivery option is not available when you enter your postcode, this is a strong indicator that this service is not currently available in your area, or for this product.

Our Express Delivery service will have your order delivered to you within a few days. See more info here. 

We aim to have your order delivered within the provided delivery time. However, due to the possibility of delays or disruption in the courier network, this delivery timeline is indicative only. We can not guarantee that your order will arrive within the suggested delivery window. 

If we are unable to meet the estimated delivery times, we'll do our best to inform you of the delay. Orders that are unable to be fulfilled within the 4-Hour Delivery timeframe will be cancelled and refunded. Your refund will reflect in your account within 3 - 6 business days. 

Availability: 4-Hour Delivery available in metro cities of Sydney, Melbourne, Brisbane, Adelaide and subject to product availability in the local area. This service is not available for Perth at this stage.

Terms and conditions:

1. Once your order is placed you will receive an order confirmation to the email provided during checkout.
2. All tracking information will be supplied directly from our courier partner (Direct Couriers).
3. Delivery will be made to one address only based on one postcode. If the postcode is changed during the checkout process, the delivery method may be subject to product availability of the new postcode. If 4-Hour Delivery is not available, Standard Delivery will apply.
4. Delivery is to Residential or Business addresses and cannot be offered for PO BOX or Parcel Locker Locations.
5. Multiple delivery methods can be made on the one order during checkout, however, this will trigger multiple confirmation emails as your order will be required to be split into multiple parts.
6. From time to time we may need to dispatch your order from multiple locations. Please note you will not incur any additional delivery cost if your order is split and dispatched from multiple dispatching locations.
7. If your order is placed after 2 pm or on a non-business day (weekend or public holiday), your delivery window will be the next business day.
8. 4-Hour Delivery can occur between 9 am and 9 pm Monday to Friday (Excluding Public Holidays)
9. Delivery Times may vary according to distance, on Friday evenings, and during holiday periods. Please allow up to 4-6 hours for your order to arrive.
10. Our courier (Direct Couriers) may be completing multiple deliveries at one time, and this could affect the tracking journey.
11. If you have not received your order by 9 pm on the day it was placed and have not received any notification from our team or courier partner regarding this, please contact our Skechers Experts. 
12. If you have provided an incorrect address or a PO Box/Parcel Locker, your order will be returned to sender. Once your order reaches our dispatching store, a refund will be issued within 3 -6 business days. 
13. Authority to Leave: Our couriers will use their discretion however if they feel it's unsafe to leave your order unattended, your item will be Returned to Sender and refunded. Your refund will reflect on your original payment within 3 - 6 business days. 
14. 4-Hour Delivery Orders cannot be re-dispatched if Returned to Sender.

The availability of this service may be impacted by lockdowns and any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Skechers. 

Delivery times are indicative only, and Skechers will not be liable for any failure to observe these delivery times.

Only received part of your order?

If you have ordered a few items, we may need to fulfil your order from multiple locations. This means we will pack and ship your items separately and therefore some items may arrive at a later date, even though you ordered everything together. We call this a split order. 

How do I track the rest of my order?

If your order has been split, you will receive an email with your tracking details for each separate delivery.

Please note: You won't receive both tracking numbers at the same time as they will be dispatched separately, from different locations, which means different dispatch times. 

If your order arrives and you're missing one or more items, we recommend double checking your emails to see if you've received any additional tracking numbers. If not, feel free to contact our Customer Experience Team below and we can provide you with tracking updates. 

Click here for ways to track your order.

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. 
We also recommend checking your spam/junk inbox as it can sometimes land in there.

Click here for ways to track your order.

You can view our Delivery Timeframes to help you estimate the arrival of your order.

We're incredibly sorry to hear about this! If you've received the incorrect item, please follow the below steps.

Step 1: Lodge your claim through your Account. If you checked out as a guest, head to our guest Returns Portal

Step 2: Follow the steps and select your reason for return (dispatch error)

Step 3: Provide a brief description of the issue and upload three photos to show the issue (product label, shoebox label and item(s) received)

Step 4: Hit submit. Our Customer Experience Team will review your claim

Step 4: If approved, you'll be sent a follow-up email with further details.

If our courier partners deem it unsafe to leave parcel unattended at your delivery address or do not have Authority to Leave, the parcel will be dropped off at the nearest post office for you to collect.

Once your parcel has arrived at the post office, you have up to 10 business days to collect. If not, the parcel will be returned to sender. Unfortunately, we are unable to send the parcel back out to you.

Rest assured that you will be refunded once your parcel makes its way back to the warehouse.

We understand that this is frustrating however we have these protocols put in place to prevent your purchases from falling into the wrong hands.

We understand that you're hanging out for your new item(s), so we suggest repurchasing and organizing for them to be delivered to a location where they can be signed for such as your place of work.

If you have any further enquiries, please get in touch with the Skechers Experts below and we’ll be able to assist you.

If the courier believes that it is unsafe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card for you to collect.

We apologise for any inconvenience this may have caused however we don’t want your parcel to ending up in the wrong hands.

If you have any enquiries relating to the whereabouts of your parcel, we advise that you contact Star Track directly on - 13 23 45.

Alternatively, you can reach out to our Skechers Experts and we’ll be able to assist you.

We really don't want you to miss out on anything that you've ordered, so sometimes we fill orders from multiple warehouses which may result in separate deliveries. This is called a split order. We do this to make sure you can get your full order from all over Australia.

How does it work?

If your order has been split into two parts and one item is dispatched first, you'll receive your first tracking number. When your second item is dispatched, you'll receive your second tracking number. You won't receive both tracking numbers at the same time because it's being fulfilled from separate warehouses which means different dispatch times. Due to this, your items will be delivered separately.

Should you wish to cancel your order, please contact our Skechers Experts immediately, either via Live Chat or on 1800 875 275. We will try our best to accommodate your request, however, due to our fast dispatch and turnaround times we cannot guarantee this. 

If outside of working hours, please lodge an enquiry via email. 

Important to note: We are unable to cancel orders after items have been shipped. Once you receive your item(s), you can return them in accordance with our Returns Policy.

Once an order has been placed, you cannot change the address under your account.

However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and update the address for you. Please contact our Skechers Experts team through Live Chat or call them on 1800 875 275 and press option 2 once prompted. They'll do their best to try and update the address for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.

If unable to do so, please get in contact with StarTrack on 13 23 45 and provide them with your tracking number (can be found in your dispatch email). They will be able to update your address.

Important to note:
Any address updates done by StarTrack will add an additional business day for delivery on top of the standard delivery time.

Due to the increased impact of COVID-19, we are experiencing further delays in delivery times. In light of this, please anticipate a delay of 2 - 4 business days on top of our standard delivery times of 1 - 3 business days for metro areas and 4 -7 business days for rural areas. More information here.

If your size isn't available in-store, our team can order your item from another store across Australia and have it delivered to your house.

When placing an order in-store, please double-check that you provide your correct delivery address and contact details. 

Your item will be delivered within 1-3 business days. 

Returning an in-store order

If you would like to return your item, please ensure that you adhere to our Returns Policy.

Please note that a refund can only be processed in-store at this time as we are working towards solidifying a seamless refund experience. Please ensure that you bring along your proof of purchase when returning an item in-store.

Due to the increased impact of COVID-19, we are experiencing further delays in delivery times. In light of this, please anticipate a delay of 2 - 4 business days on top of our standard delivery times of 1 - 3 business days for metro areas and 4 -7 business days for rural areas. More information here.

If you ordered in-store for delivery, please note that shipping and handling times can take anywhere between 1-3 business days, as your order could be coming from any one of our National stores*.

Your order confirmation will be sent to the email address that was entered in upon placing the order.

Once your item/s have been dispatched, you will receive your tracking details.

*Please note that this option is only available within Australia at the moment.

Returning an item:

If you would like to return your item, please ensure that your items adhere to our Returns Policy. 

Please note that a refund can only be processed in-store at this time as we are working towards solidifying a seamless refund experience. Please ensure that you bring along your proof of purchase when returning an item back in-store.