- Returns Policy READ FULL ARTICLE
How to return an online order in store?
You can return any item to us in-store, just be sure to meet the conditions below and bring your proof of purchase. Your confirmation email is ideal!
Remember, you can not return an item purchased with PayPal in-store - you'll need to post it back to us.
3 SIMPLE CONDITIONS FOR A SUCCESSFUL RETURN
RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 30 days and proof of purchase can be provided.
ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached
IN ORIGINAL PACKAGING AND CONDITION
Item(s) are in original packaging or shoe box in their original condition
When will I receive my refund?
Once you have dropped your parcel off at the Post Office or had it collected by Star Track, your return will reach us in 2-7 business days. Our top tip is to keep note of your tracking number, that way you can track your order and see when it reaches us.
When your return arrives, it will be processed for a full refund within 2 business days.
Your financial institution will complete this process, processing times can differ depending on the third party companies refund time frames.
AfterPay Once we have processed your refund AfterPay will send you an email confirming that the refund has been processed and any adjustments will be made to your payment schedule Card The refund turn around time will depend on your financial institution - most banks take around 2-5 working days to process refunds. PayPal PayPal will be in touch once they have finalised your refund and you will need then need to transfer said funds into your bank account if you wish.
After taking the shipping, processing time and payment method into account, if you feel concerned about the progress of your refund, please get in touch.
Who pays for the items I would like to return?
You are responsible for any costs associated with returning your order.
You are welcome to post your back to our online warehouse and we will refund your order as per your original payment method. Unfortunately, we can not facilitate exchanges.
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return your shoes in person. Please note, we can not facilitate Paypal refunds in store.
To organise this return and to read our full policy, please click here.READ FULL ARTICLE
How can I return if I paid via AfterPay?
If you paid for your order via AfterPay, you are welcome to return your item in a store or you can post your item back to us! Take a look at our Return Policy to find out more information.
When your refund is processed, AfterPay will send you an email and make the necessary adjustments to your payment schedule.
For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.
If you have inquiries in regard to payments, declined orders, or your Afterpay account, please email Afterpay directly here: email@example.com.
For further information find AfterPays FAQs on their website.READ FULL ARTICLE
How can I return if I paid with PayPal?
If you paid for your order with PayPal and would like to return it to us, log in to My Account to book your return.
If you checked out as a guest, use our Guest Returns Form. Here you will be prompted to purchase either an Australia Post or StarTrack return label.
PayPal will be in touch once they have finalised your refund and you will need then need to transfer said funds into your bank account if you wish.
Unfortunately, it is in our agreement with PayPal that we are unable to offer in-store exchange or refund orders paid for with PayPal.
For more information on how to return your item, please see our Returns Policy.READ FULL ARTICLE