What is Same-Day Delivery?
Same-Day Delivery is available if you place your order between 9am-2pm AEDT between Monday to Friday for just $23.00. This service is provided by Direct Couriers.
When should I expect my order to be delivered?
Once you place your order, please allow 4-6 hours for delivery.
How many items can I include in my order?
Only 1 item at a time can be ordered with Same-Day Delivery. If you want to order more than 1 item, you will need to place a second order and select Same-Day Delivery.
Is Same-Day Delivery available in all states?
No, this service is only available in metro cities including Sydney, Melbourne, Brisbane, Adelaide and is subject to product availability in local areas.
Where can I get my order delivered?
Orders can only be delivered to residential and business addresses. PO Boxes and Parcel Lockers are not applicable.
What happens if I order Same-Day Delivery on a Saturday?
If your order is placed on a non-business day (weekend or public holiday), your delivery window will be the next business day.
Do I need to be home for delivery?
We strongly recommend someone to be present to sign for and accept the delivery. If you're not home, the courier will leave your order unattended if they deem it safe to do so. If not, your order will be returned to us and you'll be issued a refund via your original payment method within 3-6 business days.
For full Terms & Conditions, please see here.
How can I track my Same-Day Delivery?
Once you've placed your Same-Day Delivery order, you'll first receive an order confirmation email.
You'll then receive SMS notifications from Direct Couriers during your Same-Day Delivery journey.
1. Picked up: Your order has been collected by the driver
2. On route: Your order is nearby and will be delivered shortly
3. Delivered: Success! Your order has arrived at the address provided.READ FULL ARTICLE
Why didn't my Same-Day Delivery arrive?
If your Same-Day Delivery has not arrived within the given time frame or you miss the delivery, please get in touch with our Skechers Experts here.READ FULL ARTICLE
Why isn't Same-Day Delivery an option at checkout?
Same-Day Delivery is only available in selected metro areas. If the Same-Day Delivery option is not available when you enter your postcode, this means that this service is not currently available in your area, or for this product.
Our Express Delivery service will have your order delivered to you within a few days. See more info here.READ FULL ARTICLE
Why was my Same-Day Delivery cancelled?
We aim to have your order delivered within the provided delivery time. However, due to the possibility of delays or disruption in the courier network, this delivery timeline is indicative only and we can not guarantee that your order will arrive within the suggested delivery window.
If we are unable to meet the estimated delivery times, we'll do our best to inform you of the delay. Orders that are unable to be fulfilled within the timeframe will be cancelled and refunded. Your refund will reflect in your account within 3 - 6 business days.READ FULL ARTICLE
What are the Same-Day Delivery Terms and Conditions?
Availability: Same-Day Delivery available in metro cities of Sydney, Melbourne, Brisbane, Adelaide and subject to product availability in the local area. This service is not available for Perth at this stage.
Terms and conditions:
- Once your order is placed you will receive an order confirmation to the email provided during checkout.
- All tracking information will be supplied directly from our courier partner (Direct Couriers).
- Delivery will be made to one address only based on one postcode. If the postcode is changed during the checkout process, the delivery method may be subject to product availability of the new postcode. If Same-Day Delivery is not available, Standard Delivery will apply.
- Delivery is to Residential or Business addresses and cannot be offered for PO BOX or Parcel Locker Locations.
- Multiple delivery methods can be made on the one order during checkout, however, this will trigger multiple confirmation emails as your order will be required to be split into multiple parts.
- From time to time we may need to dispatch your order from multiple locations. Please note you will not incur any additional delivery cost if your order is split and dispatched from multiple dispatching locations.
- If your order is placed after 2 pm or on a non-business day (weekend or public holiday), your delivery window will be the next business day.
- Same-Day Delivery can occur between 9 am and 9 pm Monday to Friday (Excluding Public Holidays)
- Delivery Times may vary according to distance, on Friday evenings, and during holiday periods. Please allow up to 4-6 hours for your order to arrive.
- Our courier (Direct Couriers) may be completing multiple deliveries at one time, and this could affect the tracking journey.
- If you have not received your order by 9 pm on the day it was placed and have not received any notification from our team or courier partner regarding this, please contact our Skechers Experts.
- If you have provided an incorrect address or a PO Box/Parcel Locker, your order will be returned to sender. Once your order reaches our dispatching store, a refund will be issued within 3 -6 business days.
- Authority to Leave: Our couriers will use their discretion however if they feel it's unsafe to leave your order unattended, your item will be Returned to Sender and refunded. Your refund will reflect on your original payment within 3 - 6 business days.
- 4-Hour Delivery Orders cannot be re-dispatched if Returned to Sender.
The availability of this service may be impacted by lockdowns and any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Skechers.
Delivery times are indicative only, and Skechers will not be liable for any failure to observe these delivery times.READ FULL ARTICLE