What is 4-Hour Delivery?
Need your order today? Introducing 4-Hour Delivery.
4-Hour Delivery is available for just $23 in selected areas if you place your order between 9:00am to 2:00pm, Monday to Friday. This service is provided by Direct Couriers.
When should I expect my order to be delivered?
Once you place your order, please allow 4-6 hours for delivery. Please note that delivery times are indicative only, and Skechers Australia will not be liable for any failure to observe these delivery times.
How many items can I include in my order?
Only 1 item at a time can be ordered with 4-Hour Delivery. If you want to order more than 1 item, you will need to place a second order and select 4-Hour Delivery.
Where is 4-Hour Delivery available?
4-Hour Delivery is available in metro cities of Sydney, Melbourne, Brisbane, and Adelaide and is subject to product availability in the local area.
Where can I get my order delivered?
Orders can only be delivered to residential and business addresses. PO Boxes and Parcel Lockers are not applicable.
Can I place a 4-Hour Delivery order on a Saturday?
If your order is placed on a non-business day (weekend or public holiday), your delivery window will be the next business day.
Do I need to be home for delivery?
We strongly recommend someone to be present to sign for and accept the delivery. If you're not home, 4-Hour Delivery automatically incurs authority for your order to be left unattended if deemed safe to do so. If not, your order will be returned to us and you'll be issued a refund via your original payment method within 3-6 business days.
For full Terms & Conditions, please see here.
How can I track my 4-Hour Delivery?
Once your order has been picked up, you'll receive SMS notifications from Direct Couriers during your 4-Hour Delivery journey. The journey is as below:
1. Picked up: Your order has been collected by the driver.
2. On route: Your order is nearby and will be delivered shortly.
3. Delivered: Success! Your order has arrived at the address provided.READ FULL ARTICLE
Why didn't my 4-Hour Delivery arrive?
If your 4-Hour Delivery hasn't arrived within the given timeframe or you've missed the delivery, please get in touch with our Skechers Experts here.READ FULL ARTICLE
Why can't I select 4-Hour Delivery at checkout?
4-Hour Delivery is only available in selected metro areas and is dependent on stock availability in the local area.
If your suburb is not eligible for 4-Hour Delivery or the product is unavailable in your local area, you will not be able to select 4-Hour Delivery at checkout.
Not to worry - our Express Delivery service will have your order to you in 1-2 business days for metro Australia, and 2-4 business days for regional Australia! See here for further information on our delivery timeframes.READ FULL ARTICLE
Why was my 4-Hour Delivery cancelled?
We aim to have your 4-Hour Delivery order delivered within the provided timeframe. However, due to possible delays or disruptions in the courier network, this timeframe is indicative only and we cannot guarantee that your order will arrive within the suggested delivery window.
If we are unable to meet the estimated delivery times, we'll do our best to inform you of the delay.
Orders that are unable to be fulfilled within the 4-Hour Delivery timeframe will be cancelled and refunded. Your refund will reflect in your account within 3-6 business days.
What are the 4-Hour Delivery Terms and Conditions?
Availability: 4-Hour Delivery is available in the metro cities of Sydney, Melbourne, Brisbane, and Adelaide and is subject to product availability in the local area. This service is not available for Perth at this stage.
Terms and conditions:
- Once your order is placed you will receive an order confirmation to the email provided during checkout.
- All tracking information will be supplied directly from our courier partner (Direct Couriers).
- Delivery will be made to one address only based on one postcode. If the postcode is changed during the checkout process, the delivery method may be subject to product availability of the new postcode. If 4-Hour Delivery is not available, Standard Delivery will apply.
- Delivery is to Residential or Business addresses and cannot be offered for PO BOX or Parcel Locker Locations.
- Multiple delivery methods can be made on the one order during checkout, however, this will trigger multiple confirmation emails as your order will be required to be split into multiple parts.
- From time to time we may need to dispatch your order from multiple locations. Please note you will not incur any additional delivery cost if your order is split and dispatched from multiple dispatching locations.
- If your order is placed after 2:00pm or on a non-business day (weekend or public holiday), your delivery window will be the next business day.
- 4-Hour Delivery can occur between 9:00am and 9:00pm Monday to Friday (Excluding Public Holidays).
- Delivery Times may vary according to distance, on Friday evenings, and during holiday periods. Please allow up to 4-6 hours for your order to arrive.
- Our courier (Direct Couriers) may be completing multiple deliveries at one time, and this could affect the tracking journey.
- If you have not received your order by 9:00pm on the day it was placed and have not received any notification from our team or courier partner regarding this, please contact our Skechers Experts.
- If you have provided an incorrect address or a PO Box/Parcel Locker, your order will be returned to sender. Once your order reaches our dispatching store, a refund will be issued within 3-6 business days.
- Authority to Leave: Our couriers will use their discretion however if they feel it's unsafe to leave your order unattended, your item will be Returned to Sender and refunded. Your refund will reflect on your original payment within 3-6 business days.
- 4-Hour Delivery Orders cannot be re-dispatched if Returned to Sender.
The availability of this service may be impacted by unforeseen or unavoidable external events (e.g. severe weather conditions) beyond the control of Skechers.
Delivery times are indicative only, and Skechers will not be liable for any failure to observe these delivery times.READ FULL ARTICLE