How can I get in contact?
Need to reach out to our Customer Experience team? Click the "contact us" button below and our team will be on hand to assist you with your enquiry.
Alternatively, you can also check out our Help Centre for articles packed with more information.READ FULL ARTICLE
Where can I find replacement insoles?
Need to replace your insoles?
Unfortunately at the moment, we don't stock any replacement soles. However, our shoes fit any standard insoles which you can find at your local supermarket, chemist, major sporting stores or any shoe repair shops that carry shoe accessories.READ FULL ARTICLE
Where should I direct my compliment?
We're so glad you've had a great experience shopping with us!
We love feedback (especially the positive kind!) so we can't wait to hear what you have to say.
Reach out to the Customer Experience team here and we'll make sure your compliment is passed on to the right people.
Where should I direct my complaint?
We're sorry that you haven't had the best experience shopping with us.
We are constantly looking to improve and grow, so your feedback is incredibly valuable to us. We want to know where we can do better.
Please reach out to our Customer Experience team here.
Select “Feedback” as the type of enquiry to let us know what’s going on.READ FULL ARTICLE
I’m an influencer - can we collaborate?
Due to the current climate conditions, unfortunately, we aren't looking to expand our current influencer and collaboration portfolio. We apologise for the inconvenience!READ FULL ARTICLE
- How can I find out what materials an item is made from? READ FULL ARTICLE
- How can I tell if an item is in stock? READ FULL ARTICLE
- How can I get updates on new releases or any upcoming sales? READ FULL ARTICLE
How can I let you that I’m not enjoying an item?
We value your honest feedback, whether it’s good or bad. It’s the only way we can improve our products and service.
Please get in touch with the Customer Experience team below.READ FULL ARTICLE
How can I let you know that I'm enjoying an item?
We’re always keen on the positive feedback about our product! Feel free to hit up our social media channels to let people know you’re loving your item!
Alternatively, you can reach out to the Customer Experience team to pass on the good news!READ FULL ARTICLE
- Where can I find the item that i'm after? READ FULL ARTICLE
- How do I keep my Skechers clean? READ FULL ARTICLE
- Will products be restocked? READ FULL ARTICLE
- Does Skechers price match? READ FULL ARTICLE
- I saw an item on the Skechers USA page, how can I find it here in Australia? READ FULL ARTICLE
- How long should batteries last in Light-Up shoes? READ FULL ARTICLE