Returns & Exchanges

We want you to be 100% happy with your items, so if you change your mind we'll happily accept a return within 90 days of purchase. Double-check that your items meet our in-store & online Returns Policy. 

Important to note! We do not offer exchanges for online returns. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and return your existing item.

If you purchased from a Skechers store, you must return your items in-store. Unfortunately, we are not able to facilitate returns online for items purchased in-store.

3 main requirements for a successful return:

• returned within 90 days of purchase (with proof of purchase available if requested)
• unworn, unwashed and undamaged with original tags attached
• in original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged.

Please follow these instructions on how to organise your return.

Can I return an item I purchased more than 90 days ago?

We're happy to accept change of mind returns within 90 days of receipt where the item is in new, unworn, unwashed and otherwise undamaged condition with tags attached and in their original packaging.

Please refer to our Returns Policy to see full details, however, if your item was purchased more than 90 days ago, Skechers can't offer a refund. 

Can I return or exchange an online order instore?

Yes! If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person. Just be sure to meet the returns conditions and bring your proof of purchase. Your confirmation email also acts as proof of purchase.

Remember, you cannot return an item purchased with PayPal in-store. You'll need to post it back to us. You can check out our Returns Policy for more information.

How do I return an item I purchased via PayPal?

If you made a purchase via PayPal, please note that we cannot accept returns to any of our stores.

You are welcome to post your return back to our online store and we will refund your order in accordance with your original payment method.

PayPal will be in touch once they have finalised your refund and you will need then need to transfer the funds into your bank account if you wish.

Refer to our guide on how to book a return. 

Please note that we do not offer exchanges for online returns.  If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.

You can, however, get your money back on your return shipping fee. You can check out this link for more information.

How do I return an item I purchased with Afterpay?

If you paid for your order via AfterPay, you are welcome to head to your nearest store and return the item/s in person or you can post your item back to our online store if the item/s meet our returns requirements. 

When your refund is processed, AfterPay will send you an email and make the necessary adjustments to your payment schedule.

For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.

Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode.

If you have any further enquiries regarding Afterpay, you can head to their website for more information.

Can I return my item I purchased from somewhere else?

We want you to be completely satisfied with our products and we're sorry to hear about your experience with our items.

If your item was purchased from a third-party retailer and not directly from us (in-store or online), you will need to return to the retailer and have it assessed by them. Unfortunately, we are unable to facilitate exchanges or refunds from our end for other retailer purchases.

Once the place of purchase has assessed your item(s) they will be able to advise the next steps!

Got a pair of Skechers you purchased internationally? Check out our article on international exchanges.

Having difficulties? Reach out to our Customer Experience team below. 

You are responsible for any costs associated with returning your order.

You are welcome to post your back to our online warehouse and we will refund your order as per your original payment method.

Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.

If you would like to avoid return postage fees, you are welcome to visit one of our stores and return your shoes in person. Please note, we can not facilitate Paypal refunds in store. 

You can check out our Returns Policy for more information.

We are experiencing delivery delays to our returns warehouse. This is due to the impact of COVID-19 on Australia Post and the TOLL global outage. These delays will also result in an additional refund processing delay of 2 - 5 business days. We apologise for the inconvenience! Our teams are working hard to process your refunds as promptly as possible.

Returns timeframes have been updated accordingly below to consider these changes, however, they are estimates.

If you would like to avoid postage fees, you are welcome to head into your local store and return the item in person, as long as you meet the below return conditions. Please note that we are unable to facilitate PayPal returns in-store. You can check out our Returns Policy for more information.

Please note that all online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.

 3 simple conditions for a successful return:

• Item(s) were purchased in the last 90 days and proof of purchase can be provided.
• Item(s) must be unworn & undamaged with original tags attached.
• Items are in their original packaging (shoebox) and in original condition.

You are most welcome to return a sale item, as long as it meets our return conditions. 

Even if your item was purchased at a sale price, you are welcome to return and receive a full refund for the price paid. 

You can check out our Returns Policy for more information.

We are experiencing delivery delays to our returns warehouse. This is due to the impact of COVID-19 on Australia Post and the TOLL global outage. These delays will also result in an additional refund processing delay of 2 - 5 business days. We apologise for the inconvenience! Our teams are working hard to process your refunds as promptly as possible.

Returns timeframes have been updated accordingly to consider these changes, however, they are estimates. 

Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse. Please hold onto your Australia Post return tracking number so you can track your order and see when it reaches us.

When your return arrives, it will be processed by our returns warehouse within 2-5 business days*. Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.*

Any questions? Please get in touch with our Customer Experience team below.

Yes, we do. If your item was purchased within one of our Skechers retail stores in any country, you may be eligible for an exchange on your purchase if you change your mind or experience any trouble as long as your item falls within the guidelines of our current Returns Policy.

Please note: Each country will stock different ranges at any given time, so we won’t always be able to exchange your item over for an exact match.

Please get in contact with our Customer Experience team below to double-check your item is eligible for this exchange before heading into our stores.*

You will be required to provide proof of purchase as well as some photographs so we can verify that your item was purchased at an authorised Skechers store.