Returns & Exchanges

Ordered the wrong size or had a change of mind?

We want you to be 100% happy with your items, so if you change your mind we'll happily accept a return within 60 days of purchase. Double-check that your items meet our in-store & online Returns Policy. 

Important to note! We do not offer exchanges for online returns. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and return your existing item.

If you purchased from a Skechers store, you must return your items in-store. Unfortunately, we are not able to facilitate returns online for items purchased in-store.

3 main requirements for a successful return:

• returned within 60 days of purchase (with proof of purchase available if requested)
• unworn, unwashed and undamaged with original tags attached
• in original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged.

Please follow these instructions on how to organise your return.

Having difficulties? Reach out to our Customer Experience team below. 

Please view our Online Returns Policy before booking a return.

Online Return Instructions

You are responsible for any costs associated with returning your order.

You are welcome to post your back to our online warehouse and we will refund your order as per your original payment method.

Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.

If you would like to avoid return postage fees, you are welcome to visit one of our stores and return your shoes in person. Please note, we can not facilitate Paypal refunds in store. 

You can check out our Returns Policy for more information.

If you made a purchase via PayPal, please note that we cannot accept returns to any of our stores.

You are welcome to post your return back to our online store and we will refund your order in accordance with your original payment method.

PayPal will be in touch once they have finalised your refund and you will need then need to transfer the funds into your bank account if you wish.

Refer to our guide on how to book a return. 

Please note that we do not offer exchanges for online returns.  If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.

You can, however, get your money back on your return shipping fee. You can check out this link for more information.

If you paid for your order via Afterpay, you are welcome to head to your nearest store and return the item/s in person or you can post your item back to our online store if the item/s meet our returns requirements. 

When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule.

For example, if you've made two repayments you will be refunded for those two payments and all further payments will be cancelled.

Unfortunately, we are unable to facilitate exchanges, but you are welcome to repurchase on a new barcode.

If you have any further enquiries regarding Afterpay, you can head to their website for more information.

You are most welcome to return a sale item, as long as it meets our return conditions. 

Even if your item was purchased at a sale price, you are welcome to return and receive a full refund for the price paid. 

You can check out our Returns Policy for more information.

Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse.

Tip: We recommend holding onto your Australia Post return tracking number so you can track your order and see when it reaches us.

When your return arrives, it will be processed by our returns team within 2-5 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.