Returns & Exchanges

1. Does it meet our return conditions? 

Before booking your return online, check that your item meets our returns conditions below.  

• Item(s) were purchased within the last 30 days and proof of purchase can be provided
• Item(s) are unworn, unwashed, or otherwise undamaged with original tags attached 
• Item(s) are in original, undamaged packaging or shoebox 

If you believe your item may be faulty, please view this article. If you have received the wrong item or your order has arrived damaged, please view this article.

2. Package your return

Place the return into a satchel or box so that the product arrives protected and undamaged.   

Do not use the shoebox as a postage box. If the shoebox is taped, damaged or has postal stickers attached we cannot accept your return. 

3. Book your return 

Once packaged safely, start your return below. Follow the prompts to pay for and print a returns shipping label. Then attach the label to your parcel and drop it off at your nearest Post Office.  

• Return shipping costs: A flat, $10 fee for a prepaid shipping label is payable by the customer during the Returns Portal process
• Entering your order number: Your order number will start with SKXAU. Do not include the # or any other symbols
• Don't have a printer at home? Your return label includes a QR code which can be scanned at the Post Office and a label printed for you

Yes you can. If you've shopped online and had a change of mind, we're happy to offer a refund in-store, provided the item meets our return conditions below. 

• Item(s) were purchased within the last 30 days and proof of purchase can be provided
• Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached 
• Item(s) is in its original, undamaged packaging or shoebox 

What to bring in-store
Please bring the item(s) you wish to return and proof of purchase, which can include your email order confirmation, order number (#SKXAU...) or bank statement. If you shopped online with card, please bring the same card in-store for a refund. 

Can I return my item at any Skechers store?
Yes, you can visit any of our Skechers stores here to return an item.

Refunds
Your refund will be processed back via your original payment method, whether it's card, PayPal or Afterpay. Click here for more information on refunds.

Please note that any shipping fees applied to your original order will not be included in your refund, even if the whole order is returned.

If you’ve had a change of mind, we offer both return and exchange options. Please first ensure your item meets our return conditions.

I purchased online 
If you originally shopped online, feel free to visit any Skechers store for an exchange. We do not offer online exchanges - please post your item back to us for a refund and then place a new order.

I purchased in-store 
If you originally shopped in-store, feel free to visit any Skechers store for an exchange, pending stock availability. If you paid with Afterpay, our team will refund your original order, then help you with a new purchase. 

What if I bought it online, whilst on sale, and it's now back to full price?
Please visit us in-store! Our team will swap your item at no extra cost, pending stock availability. 

Yes, you can.

We will gladly accept returns of sale items, provided they meet our returns conditions below. You'll receive a refund on the sale price paid. View our returns policy here. 

• Item(s) were purchased within the last 30 days and proof of purchase can be provided
• Item(s) are unworn, unwashed, or otherwise undamaged with original tags attached
• Item(s) are in original packaging or shoebox in their original condition

If you paid a shipping fee for your order and you return your item(s), you will not be refunded for the shipping fee. 

Free Shipping is applicable on any orders over $130, as the shipping fee is a separate cost from your item(s), you will only be refunded in full for the cost of the item(s) you purchased on that order. 

Please note: This also applies to any online orders that are returned in-store. 

If you have worn your shoes over a period of time and they are causing discomfort or pain, we are unable to issue any returns or exchanges, unless deemed faulty. 

Unfortunately, this can be the case when purchasing shoes, as all styles, materials, and shapes vary. You may feel discomfort/pain such as:

• Rubbing on the back heel
• Blisters
• Pain/Tightness in areas of the shoe
• Soreness after wearing shoes over time

As discomfort is not the direct result of a manufacturing fault and the item is no longer in a re-sellable condition, we are unable to accept returns back for this reason. The requirement for shoes to be unworn and in new, re-sellable condition is specified in our Returns Policy HERE. 

If you believe your item may have a manufacturing fault present, please see HERE for instructions on initiating an assessment.

To return or exchange an item that has been gifted to you, we require a receipt or Proof of Purchase from Skechers either online or in-store. 

As we stock many brands and items, we do need to identify that the item has been purchased directly from Skechers to assist with a return or exchange. 

If you cannot locate your receipt or proof of purchase, we can attempt to locate it for you if you are able to provide:

• A bank statement/purchase
• The email the order was placed under
• The date/time/store the order was placed

You can check the delivery status of your return, by entering your tracking number here. Your return tracking number can be found on your returns label that was issued via email when you organised your return.

Please allow 2-5 business days for your online return to reach us. Once this arrives back with us, we will process the return within 2-3 business days and notify you via email regarding your refund.

Refunds will be automatically issued back to your original payment method. Please allow up to 5 business days for funds to reflect in your account.

Unfortunately, we will need either a receipt or proof of purchase (order number, bank statement, screenshot) from Skechers Australia to facilitate a return or exchange on any items. 

Please Note: If your item(s) were not purchased directly through Skechers Australia or from one of our Skechers stores, we will be unable to assist with any returns or exchanges.

If you cannot locate your receipt or proof of purchase, please reach out to our Skechers Experts below. 

All orders that are sent from Skechers do not include a physical returns form. 

If you wish to return your online order, please follow the steps below. 

Yes you can!

If you have organised a returns label through the online portal but you have changed your mind, we can have this cancelled and refunded for you!

To organise this, please get in contact with our Skechers Experts here. 

If you're returning an item via post, please make sure the original packaging/shoebox is undamaged, as this needs to be in new and undamaged condition to be accepted for a refund.

Satchels can be purchased at the Post Office. Alternatively, the original mailer or a reusable shopping bag can be turned inside out. 

Do not use the shoebox as an external postage box, we require the original shoebox, unmarked and in its original condition. Please note that any orders returned in an exposed or taped-up shoebox, or with the label stuck to the shoebox, will be rejected and returned to sender. 

You will be refunded to your original payment method within 2-5 business days of your return being processed. 

Debit or credit card 
Your refund will be processed onto the card that you originally used to pay for the order. The refund will reflect in your account within 2-5 business days of your return being processed. 

PayPal
We'll initiate your refund, and PayPal will then credit the refund according to how the original payment was made. If you paid with credit/debit card, the money will be refunded to your card. If you paid with PayPal balance, the money will be refunded to your PayPal balance. For more information on PayPal refunds, click here. 

Afterpay 
When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule For a comprehensive breakdown of refunds with Afterpay, click here. 

Please allow an additional 1-2 business days for refund processing over sales periods and public holidays.

We’re sorry to hear that your item may have a manufacturing fault. We recommend the following depending on whether you shopped online or in-store. 

I purchased the item online at skechers.com.au

Feel free to visit any of our Skechers Australia stores, along with proof of purchase or order number, and speak to a manager for an assessment. If you can't make it in-store, please submit your item for assessment via our Returns Portal HERE and choose ‘Faulty’ as your return reason.

You will be prompted to provide images of the item, clearly showing the fault and product from all angles. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot facilitate exchanges online. 

I purchased the item at a Skechers Australia store 

Feel free to visit any of our Skechers Australia stores, along with proof of purchase or order number, and speak to a manager for an assessment. If the item is deemed faulty, the manager can help you with a refund or exchange, pending stock availability. View our store locator HERE. 

I purchased the item from another retailer/stockist (not directly from Skechers) 

Unfortunately, we will not be able to assist you with a faulty claim as we will require, for any exchange or return, an official Skechers receipt. Please reach out to the original retailer for a faulty claim and assessment as your details and payment history will sit safely within their system.  

Return shipping costs are payable by the customer.

When booking an online return, you will be prompted to pay a flat $10 fee for a prepaid shipping label. After you've completed the return booking process, you'll receive an email containing your prepaid label to print and secure to your return parcel. Click here for more information on booking an online return. 

If you would like to avoid return postage fees, you're welcome to visit one of our stores and return your shoes in person.

If you're having difficulty starting your online return, please check the following: 

• When entering your order number (begins with SKXAU), do not include the # or any other symbols 
• Make sure to tick the 'I'm not a robot' box
• Are you returning an item that has exceeded the 30 returns period? The returns portal will only accept orders made within the last 30 days

Please see an example below: 

If you've checked the above and you're still having issues, please get in touch with a Skechers Expert here. 

PayPal orders can be refunded online or in-store, provided they meet our returns conditions.

We will initiate your refund, and PayPal will be in touch once they have finalised your refund. For more information on PayPal refunds click here. 

We are unable to accept returns at our warehouse or office due to OH&S restrictions. 

Please follow our approved return procedures to ensure your return is processed correctly. 

If you wish to avoid return postage fees, feel free to return your item at any Skechers store.