Shipping Query

Delivery times may vary due to the impact of COVID-19. We apologise for the inconvenience.

The lead up to the holiday season is one of the busiest times of the year and we want to make sure your order arrives at your doorstep on time.

Please see below for our shipping cut off dates, depending on your State or Territory:

Metro

ACT, VIC, NSW, TAS, QLD, & SA: Order by 11:59 pm AEDT on Sunday the 19^th of December.

WA: Order by 11:59 pm AEDT on Thursday the 16^th of December.

NT: Order by 11:59 pm AEDT on Tuesday the 14^th of December.

Rural

ACT, VIC, NSW, TAS, QLD & SA: Order by 11:59 pm AEDT on Tuesday the 14^th of December.

WA: Order by 11:59 pm AEDT on Monday the 13^th of December.

NT: Order by 11:59 pm AEDT on Sunday the 12^th of December.

Last-minute services:

1 Hour Click & Collect: Order by 2 pm (local time) on the 24th of December.

Please note: Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions), that are beyond the control of Skechers.

From everyone at Skechers, happy holidays and we wish you a very successful new year.

Due to the increased impact of COVID-19, we are experiencing further delays in delivery times. In light of this, please anticipate a delay of 2 - 4 business days on top of our standard delivery times of 1 - 3 business days for metro areas and 4 -7 business days for rural areas. More information here.

Only received part of your order?

If you order more than one item, your items may be dispatched from different locations. You will receive a separate dispatch email and tracking number for each package sent to you.

Important to note:
1. Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times.

2. Delivery services do not run on National or State Public Holidays. 

3. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Skechers.

4. StarTrack has implemented strict cleanliness and social distancing measures to ensure safe deliveries for their customers and team. For more information, please click here.

Need help tracking your order? Click here.

Due to the impact of COVD-19, we're experiencing significant delivery delays. Click here for more information.

Due to the impact of COVD-19, we're experiencing significant delivery delays. Click here for more information.

Express delivery: Our express delivery will have your order to you in a few days! Check out our delivery timeframes here.

Orders can be delivered to residential and business addresses, parcel lockers, PO boxes and parcel collect locations. 

4-Hour Delivery: 4-Hour Delivery is available in selected areas if you place your order between 9:00 am to 2:00 pm between Monday to Friday for just $20.00. We aim to deliver your order within 4 hours of placing your order. See more info and Ts&Cs here. 

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. You can view our Delivery Time Frames to help you determine when your order will arrive.

Tracking Notification 

Your tracking number will be sent with the subject line "Your Skechers Order SKXAU000000 update".

Your tracking email will look like this:

Tracking your order:

1. You can log in to your account and select the 'Track my Order' tab
2. Click on the Tracking link in your email notification or copy the Tracking Number in your email and track online at StarTrack.
3. Checked out as a guest? Head over to our tracking portal and simply pop in your order number (it'll start with SKXAU) to follow your Skechers order.
   
   Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

Only received part of your order?

If you order more than one item, your items may be dispatched from different locations. You will receive a separate dispatch email and tracking number for each package sent to you.

If you haven't received your order by the estimated delivery date, contact the Skechers Experts below and we'll help track it down.

You do not need to be home to accept your parcel as our orders are dispatched with Authority to Leave (ATL)*. 

If you are not at home when delivery is attempted, the courier driver will leave your parcel in a safe place.

If they deem it unsafe to leave your parcel unattended, they'll leave a collection card and you can collect your parcel from your local post office.  

*If you would prefer that your order is not dispatched with Authority to Leave, uncheck the option before placing your order. 

All online orders will be dispatched with ‘Authority to Leave’ at the time of purchase. 

By ticking the box or selecting 'yes' at the checkout page on the website, you’ve selected to have our nominated courier leave your parcel at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed ‘delivered’ when left at your premises.

Although the courier will use their discretion, if they do not think it is safe to leave your parcel unattended, they will take your parcel to your local post office and will leave a card to call.  

Please note: Skechers will not be held liable for any stock loss, due to theft or negligence if an authority to leave is selected at the time of checkout, and proof of delivery has been provided from our courier.

If you have been notified that you order has been delivered, but you're unable to locate it please:

• Check your tracking details. Your order may have been taken to your local Post Office. 
• Check the surroundings of your property/mailbox. The courier may leave your order in a partially obscured spot to keep it safely away from street view. 

If you have any enquiries relating to the whereabouts of your parcel, contact StarTrack directly on - 13 23 45 or get in touch with our Customer Experience Team below. 

We want to assure you that Skechers along with our delivery partners, are doing everything we can to safeguard our team and customers during the preparation and delivery of your orders. 

Our delivery partners are following several hygiene protocols including: 

• Social distancing within processing facilities and during delivery to customers.
• Allocating workers to operational zones within processing facilities and performing daily temperature checks. 
• The use of mandatory face coverings and screens where relevant. 
• Practicing good hygiene and regular cleaning of delivery vehicles. 
• No longer asking for signatures on delivery, to avoid unnecessary contact. 

To keep our delivery drivers and posties safe, please:

• Keep 1.5 meters in distance. 
• If you're experiencing symptoms, please let your postie or driver know.
• Wear a mask where required and practice good hygiene.

Once your order is placed, we're unable to upgrade or change the delivery method. 

Our teams are working hard to get your order to you ASAP. Once your order is on its way to you, you will receive an email with your tracking information. We appreciate your patience during this time.

We currently only deliver to addresses within mainland Australia and Tasmania.

Please note that we do not deliver to Christmas Island, Norfolk Island or Cocos (Keeling) Islands. 

For orders outside of Australia, please visit one of our international sites:

New Zealand: Skechers New Zealand 

United States: Skechers United States 

If you would like to double-check delivery to your location, please get in contact with our Skechers Experts below.