How do I create a customer account?
You will be directed to enter the information required to create your customer account.
You may also choose to create an account when you proceed to the checkout. An email address will be required.READ FULL ARTICLE
How do I update my account details?
Need to update your details?
Log into your customer account and click into the personal details section.
Select edit and update your account information as required.READ FULL ARTICLE
How do I reset my password?
Need to reset your password? Sure thing - it's an easy process.
Clicking 'Login' in the top right-hand corner of the website will bring up the login box. This box includes a hyperlink 'Forgot Password?' which prompts you to enter your email address.
You will then receive an email with instructions on how to reset the password to your account.
Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.READ FULL ARTICLE
How do I unsubscribe from your mailing list?
We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is as simple as it is.
Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe.
Still receiving emails? Hit up the Customer Experience team below and we'll sort it out for you.READ FULL ARTICLE
Where can I see my order history?
Want to browse through your past purchases? You'll find them all stored in your account.
Head to 'My Account' in the top right-hand corner. Once you're in, click on 'Order history'.
Remember, if you checked out as a guest and created your account afterwards, your order will not show in the ‘Order history’ section.READ FULL ARTICLE
I checked out as a guest, and can’t see my order in my account?
When you check out as a guest, unfortunately, your order won't be associated with your account if you created the account after your purchase.
You will, however, receive an email with tracking information so you can still track the progress of your order.READ FULL ARTICLE
I can’t checkout?
We're sorry that you're experiencing this on our website.
We suggest either switching browsers or deleting your cookies and reloading the browser to attempt to fix the issue.
If you're still having difficulty checking out, we want to hear about it.
Contact the Customer Experience team below if the site is having any technical issues impacting your ability to checkout.
The more details you can provide us, the better! Let us know:
- as much detail about the issue as you can
- screenshots of error messages (if any)
- which browser you're using
- what you've done to try to resolve it so far.
I can’t sign into my account?
We're sorry to hear this!
As a first step in trying to fix this issue, we suggest double (and triple!) checking your details. The password is the one you set up when opening your account.
If you're still having difficulty, we suggest clearing your cookies or using another browser.
Resetting your password may also help you sign in - when prompted to put in your details, click the 'Forgot Password?' link and enter your email address. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there.READ FULL ARTICLE
I have not received a confirmation email?
Depending on your spam filters, it is possible that your confirmation email has been forwarded to your junk folder - we would recommend double-checking your junk folder.
Make sure to add us to your VIP list to ensure you don't miss out on any crucial information!READ FULL ARTICLE