Account Information

If you're having trouble signing into your account we recommend resetting your password. Please note that signing up to our mailing list does not automatically create an online account.

How to reset your password

• To reset your password, click the icon in the top right, and click "Forgot your password?"
  
  
•  You'll be sent an email with a link to reset your password. Keep an eye on your spam and junk folders as the email may end up there.
  
  

• Haven't received the email? You may not have an online account with us yet - Sign up here. If your email is recognised you'll have the option to reset your password. 

If you are experiencing issues logging in or accessing your account, we recommend resetting your password or double-checking that you have created an online account with us.

Please note: providing your email in-store, or signing up to our mailing list does not automatically create an online account with us. To create an online account, click here.

How to reset your password

• To reset your password, press the icon on the top right of the homepage, and select “Forgot Password”. You'll be sent an email with a link to reset your password. Keep an eye on your spam and junk folders as the email may end up there.
  
  
• Haven't received the email? You may not have an account with us yet – click here to create an online account. If your email is recognised, you'll have the option to reset your password from here. 

You can save all your favourite products in one place by adding them to your online Wishlist.

To add items to your Wishlist, you will need to be logged into your Skechers Insider account, or sign up for a Skechers Insider account if you do not have one. You can log in or sign up online here.

How do I add an item to my Wishlist?

When browsing our website, there will be a heart symbol in the top-right corner of each product image. If you see a product you like, simply click this heart and the item will be added to your Wishlist!

How do I access my Wishlist?

To access your Wishlist, scroll to the top of the page and find the heart symbol next to the shopping cart.

Click on the heart symbol, and this will take you to your Wishlist. You can then click on individual products to complete your purchase - please note that adding a product to your Wishlist does not reserve stock. 

How do I remove an item from my Wishlist?

If you'd like to remove an item from your Wishlist, follow the same steps of adding an item and it will reverse the process! When the item has been successfully removed, the blue heart symbol will become an outlined heart.

Alternatively, you can head directly to your wishlist and follow the same steps of pressing the heart to remove the product.

To unsubscribe from Skechers emails, head to an email you've received from us and scroll to the bottom.

The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe. 

Please note that it can take between 24-48 hours for it to process so you may still see some emails from us during that time. 

Want to browse through your past purchases? You'll find them all stored in your account.

Head to 'My Account' in the top right-hand corner. Once you're in, click on 'Order history'.

Remember, if you checked out as a guest and created your account afterwards, your order will not show in the Order history section.

We can understand how frustrating this can be! If you haven't received an order confirmation via email shortly after your purchase this may be due to:

• A small typo in the email address entered at the checkout
• Your order is still processing in our systems
• The email has been marked as spam and has been moved to your junk/spam folder

If you still haven't received it within 24 hours, contact our Skechers Experts with the info below and we'll locate and resend your order confirmation. 

• First name and last name the order was placed under 
• Date when the order was placed 
• Payment method used