What is Skechers Insider and how do I sign up?
What is Skechers Insider?
Skechers Insider is our loyalty program. As a Skechers Insider, you can enjoy a variety of benefits including:
* After your first purchase as a Skechers Insider, you'll receive a $20 reward towards your next spend over $100! (valid for 6 months)
* Exclusive member offers
* Invitations to VIP events
* Notifications of new products available
* Access to competitions
How do I sign up?
- Sign up in-store: Just speak to a team member and they will assist you!
- Sign up online: You can create your Skechers Insider account online here.
Important to note:
- If you signed up in-store and want to use a reward online, you will need to also create an online account. Simply sign up online again with the same email address and your accounts and rewards will merge!
You can read our full Skechers Insider Terms & Conditions here.READ FULL ARTICLE
When will I receive my Skechers Insider Reward?
After your first purchase, you will receive your $20 Insider reward within 48 hours. If you do not receive your reward within 48 hours, please contact us below.
We will also send you an email notification and your reward will be available to redeem at the checkout once logged into your online account. Simply click "Apply $20.00 Skechers Insider Reward" to apply the voucher to your order. There's no voucher or PIN required.
How do I redeem my Skechers Insider reward?
To receive the $20 Insider Reward, you will need to spend a minimum of $100 at Skechers (either online or in-store). Make sure that you create an Insider account and be logged in, or give the store your email address prior to your first purchase and the $20 reward will then appear in your account within 48 hours. Once you have a Skechers Insider Reward you can use it in-store or online:
Simply provide your Skechers Insider email address, and our in-store team will apply your $20 reward to your purchase if it is above $100.
- Sign into your account online. If you signed up and made your first purchase in-store, you will need to sign up again online - Simply use the same email address and your accounts and rewards will merge.
- If you have a $20 Insider Reward available, you will notice a notification at the top of the screen of the home page as well as on your account dashboard:
- When your cart exceeds $100 (excluding shipping fees) you will be able to redeem your Insider Reward at the checkout. To apply the reward, click ""Apply $20.00 Skechers Insider Reward".
Please note: Your reward is applied proportionally across the products in your cart based on the value of each item. For example, if you purchase a pair of shoes and a pack of socks, you might see the bulk of your $20 reward being applied to your shoes, based on the value of this item being higher.READ FULL ARTICLE
Can I use my Skechers Insider reward at any time, on any product?
Yes, as long as the total cart value is $100 or above (excluding shipping fees). Skechers rewards are valid for 6 months from the date of issue.
Good to know: Rewards can only be redeemed on transactions of $100 or more and cannot be split across multiple orders.READ FULL ARTICLE
I'm already signed up, how do I become a Skechers Insider?
Existing account holders (who’ve made a logged in purchase online, or provided an account email when purchasing in-store) will be contacted via email. You’ll have the opportunity to join the Skechers Insider program or choose to opt out from the program. If you join via this method, you’ll receive a $20 reward*, valid for 2 weeks from the date of issue! You’ll be notified via email when your reward is ready for use. This reward can be redeemed online or in-store, on a minimum $100 spend.
All Skechers Insider emails will be received by mid-April, rewards will be issued within 5 business days of the original email sent. Please note, opting out of the loyalty program, does not opt you out of promotional emails. You can also choose to opt into the loyalty program at a later date.
Rewards can only be redeemed on transactions of $100 or more and cannot be split across multiple orders.
I signed up as a Skechers Insider and made a purchase, but I can't log in online?
Unfortunately, signing up in-store does not automatically create an online account.
You'll need to create an online account with the same email address you used in-store.
Once you do, your in-store and online transaction history will merge! Your first spend as a Skechers Insider (online or in-store) will accrue a $20 reward to redeem on your next purchase.READ FULL ARTICLE
Do I need to create an account to make an online purchase?
You can place an online order as a guest, without having to create a user account in the online store.
At Skechers we recommend creating a Skechers Insider account, as it will make shopping with us easier by saving an address book and helping you check out faster. You also have a record of your online orders and can track them easily.
You can create a Skechers Insider account online here.
How do I update my account details or reset my password?
Need to update your details?
Log into your customer account and click into the personal details section.
Select edit and update your account information as required.
Need to reset your password?
Clicking 'Login' in the top right-hand corner of the website will bring up the login box. This box includes a hyperlink 'Forgot Password?' which prompts you to enter your email address.
You will then receive an email with instructions on how to reset the password to your account.
Haven't received the email? Check your spam and junk inboxes - it may have filtered through there.READ FULL ARTICLE
How do I unsubscribe from your mailing list?
We’re really sorry to see you go, but you’ll be happy to know that unsubscribing from our mailing list is as simple as it is.
Head to an email you've received from us and scroll to the bottom. The unsubscribe hyperlink is in the footer of the email. Click the link to unsubscribe.
Where can I see my order history?
Want to browse through your past purchases? You'll find them all stored in your account.
Head to 'My Account' in the top right-hand corner. Once you're in, click on 'Order history'.
Remember, if you checked out as a guest and created your account afterwards, your order will not show in the Order history section.READ FULL ARTICLE
What are the Live Chat functions?
Have a question? Click the 'Chat' button at the bottom of the screen to get in touch. Here's how to use our chat window and make the most out of your conversations with our virtual Skechers Experts!
Live Chat Operating hours:
8am - 10pm Monday to Friday
9am - 7pm Saturday to Sunday
Why haven't I received my order confirmation?
We can understand how frustrating this can be!
If you haven't received an order confirmation via email shortly after your purchase this may be due to:
- A small typo in the email address entered at the checkout
- Your order is still processing in our systems
- The email has been marked as spam and has been moved to your junk/spam folder
If you still haven't received it within 24 hours, contact our Skechers Experts with the info below and we'll locate and resend your order confirmation.
- First name and last name the order was placed under
- Date when the order was placed
- Payment method used
We may collect your personal info to make your shopping experience as smooth as possible.
We may collect:
- Your name and contact details, such as address and phone number
- Some personal details such as date of birth and gender
- The name of the domain from which you access the internet
- The date and time you access our site
- The web address of the website from which you linked directly to our site
- Other information that you may supply to us
We will not share your information with any organisations other than the ones directly related to the delivery of your purchases e.g. courier services.
What are your Terms & Conditions?
1. General & Disclaimer
1.1. In these Terms & Conditions (“T&Cs”), “We”, “Us”, “Our”, “Skechers”, “Skechers Australia” or “skechers.com.au” means Accent Group Limited trading as Skechers Australia (ABN 85 108 096 251), its subsidiaries and associates (unless otherwise stated).
1.2. This website, and our online store (our “Website”), is a channel for customers to place orders for products we have available for purchase.
1.3. We will not be liable if, for any reason, the Website is not available at any time, for any period of time. We reserve the right to limit or restrict access to certain functionality, webpages, or the entirety of the Website.
1.4. While the information contained in the Website is believed to be accurate and current, it is provided by Skechers in good faith on an "as is" basis. Skechers, its directors, officers or employees make no representation or warranty as to the reliability, accuracy or completeness of the information contained on the Website, and none of them accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained in the Website.
1.5. You may have rights under Australian Consumer Law, and these T&C’s do not exclude any rights you have under Australian Consumer Law, or any applicable state/territory legislation.
1.6. To the extent (if any) that the content of the website does not satisfy the laws of a country other than Australia, it is not directed to persons in those countries and they should not use the website.
2.1. Skechers website and online store (collectively, our “Website”) is owned and operated by Accent Group Limited trading as Skechers (ABN 85 108 096 251)
2.2. Access and use of the Skechers website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out herein (our “T&Cs”).You should read them thoroughly before using our website and online store, or any goods and services provided through our website (collectively, our “Services”). Your use of the Skechers website constitutes your agreement to the T&Cs.
2.3. Skechers reserves the right to amend the T&Cs at any time and without notice to you. Skechers may change the T&Cs from time to time, and your continued use of the Skechers Website after any amendment becomes effective constitutes an agreement by you to abide, and be bound by, the T&Cs, as so amended. We will always publish a link to our current T&Cs from the website homepage at skechers.com.au
2.4. These Terms & Conditions shall be governed by and construed in accordance with the laws of the state of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of the state of New South Wales, Australia.
3.1. The Products available on the Website are only available for sale to individuals who can make legally binding contracts. The products are not available to persons under the age of 18 years and any other persons who are legally prohibited from entering into binding contracts.
4. Orders, Pricing & Availability
4.1. Prices displayed within this Website are shown in Australian dollars (AUD) and include GST where applicable. Pricing on a product detail webpage may not include delivery charges (if applicable). Please read the Shipping & Returns details contained within this website for more information regarding delivery charges.
4.2. Any Order placed by You in the manner described in this website is an offer to purchase a particular Product for the price (including the delivery and other charges and taxes) specified in this Website at the time you place your order on these Terms & Conditions.
4.3. Skechers reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.
4.5. Prices of products and services, as well as delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability. All pricing on our website is available online only and is not transferable in-store, or vice versa, on occasion where pricing differs between the two.
4.6. Prices displayed on this website are inclusive of GST applied at the rate of 10%. You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value-added tax imposed on any product or services acquired or ordered by you from this website.
5.1. Payment is required at the time of purchase and placement of your order. Payment is charged/debited at the end of the complete check-out process. You will not be charged prior to the final step and can choose not to proceed at any time before payment is taken.
5.2. We accept payment via Visa, Mastercard, American Express (AMEX), PayPal and Skechers Gift Cards and Vouchers. You must comply with the applicable T&Cs of these providers.
5.3. To use a Gift Card online, please ensure you have a valid Gift Card.
6. Fraud Protection
6.1. Skechers carries out activity to protect you, and our interests, from fraudulent orders and payments. A representative from Skechers may contact you directly as part of this protection process.
6.2. If Skechers determines an order is potentially fraudulent, we will not dispatch goods until we are satisfied that cardholder identification has been achieved and our Fraud Protection Process has been completed.
6.3. If you believe you have been a victim of fraud, please call our Customer Experience team on 1800 875 275 (press option 4 once prompted) or fill out the contact form here so we can escalate the issue appropriately.
7.1. Please read the Refunds & Returns Policy contained within this website for refund details. Our Refunds & Returns Policy outlines the circumstances that a refund will be available to you.
7.2. In the event Skechers requests your bank account details to issue a refund, please ensure you provide the correct BSB and Account Number. Your refund may be delayed if the incorrect details cause the refund to bounce. We are not liable for any refunds processed into the wrong account due to incorrect information provided.
8.1. Please read the Delivery Information contained within this website.
8.2. Delivery times are indicative only, and Skechers will not be liable for any failure to observe these delivery times.
9. Risk and Title
9.1. Skechers will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collection by a postal or courier service.
9.2. You should consider whether you need to obtain any suitable insurance.
10. E-Newsletter Sign-Up
10.1. Subscribing to Skechers e-newsletter is not compulsory, and you can unsubscribe at any time.
10.2. We will never sell or share your information with third parties.
11. Online Account
11.1. Skechers offers the ability for you to create an Online Skechers Account.
11.2. You must provide true and factual information when creating an Online Account. You must keep your username and password confidential at all times. Skechers is entitled to assume that anybody accessing your account using your confidential username and password is you.
11.3. Be aware that others may access your account and private information if you do not sign-out before ending your session with Skechers. Be particularly cautious when using public computers or devices that do not automatically log you out when you exit your browser.
12. Limitation of Liability
12.1. Skechers will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if Skechers has been advised of the possibility of such damages.
12.2. Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability of Skechers for any breach of such term, condition or warranty shall be limited, at the option of Skechers to any one or more of the following:
If the breach relates to goods:
- the replacement of the goods or supply of equivalent goods;
- the repair of such goods;
- the payment of the cost of replacing the goods or of acquiring equivalent goods; or
- the payment of the cost of having the goods repaired;
If the breach relates to services:
- the supplying of the services again; or
- The payment of the cost of having the services supplied again.
14.1. All content displayed on this site, including (but not limited to): all text, graphics, logos, names and trademarks (collectively, “Our Content”) is the property Skechers, or the property of their respective owners, and are protected by copyright, trademark and other intellectual property laws.
14.2. Except as permitted by the Copyright Act 1968 (Cth) no part of the website or Our Content may be reproduced, adapted, performed/presented in public or transmitted in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping or by a storage and information retrieval system) without the specific prior written consent of Skechers.
15. Third-party content, User Content and Your content
15.1. At times the Website may contain links to other websites, which are not operated by us (“Linked Sites”). We may also provide embedded content hosted and controlled by third-party providers (“Embedded Content”). Skechers has no control over Linked Sites and Embedded Content, and as such accepts no responsibility for them or any loss or damage to you that may arise from using them. Your use of Linked Sites or Embedded Content is entirely your choice and responsibility and is subject to the T&Cs of Linked Sites and Embedded Content.
15.2. Skechers does not endorse, promote or recommend any the operators, or any person, organisation or corporation, associated with Linked Sites and Embedded Content unless explicitly stated.
15.3. At times you may be able to provide, contribute, upload and publish (collectively, “Publish”) your own data, content or materials (“User Content”) to, or through, our Website and associated websites (eg. our Blog, Facebook page, etc). User Content could include text, images, information, or comments, Published via email, comment, blog, enquiry, social media platforms, third-party partnerships and plug-ins, or other means.
15.4. You own any User Content that you Publish on Skechers Website (“Your Content”). Other users own any User Content they publish to Skechers Website. Skechers reserves the right to moderate, deny or remove any User Content, at any time, without explanation. We are not obliged to use, maintain or display your User Content.
15.5. Your content must not include:
- Content that you do not have the right to disclose under law, or an obligation you have to a third party (such as confidentiality agreements)
- Content that reveals private information, such as your or another person’s identity; or sensitive information, including names, email addresses, phone numbers or addresses.
- Content that infringes, or could possibly infringe, the rights (including intellectual property rights, copyrights and trademarks) of others.
- Content that can be interpreted by others as being harmful, threatening, abusive, harassing, vulgar, obscene, defamatory, misleading, an invasion of privacy, immoral or otherwise offensive or illegal.
15.6. You are personally responsible and liable for Your Content. By uploading and publishing Your Content you acknowledge that it does not contain any confidential information, and may be seen by others.
15.7. You are not entitled to any payment or compensation from Skechers for our use of Your Content, or any User Content.
15.8. You can request removal of any User Content you Publish at any time by submitting a request via our website contact form here. Please ensure the subject line of your request is “ATTN: Online Content Manager – User Content”.
15.9. You can report violations of the third-party and user content terms by submitting a request via our website contact form available here. Please ensure the subject line of your request is “ATTN: Online Content Manager – User Content”.
16.1. Skechers does not represent that any information (including any file) obtained from or through the website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses.
16.2. Skechers will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether by negligence or otherwise, which may result directly or indirectly from any such information. To the extent that any liability may be imposed on Skechers, it shall be limited to the cost of re-supplying that information.
17. Promotions, Promotional Vouchers and Coupon Codes
17.1. From time to time, Skechers may hold promotions such as special offers and discounts in-store or online at our Website. These promotions may be provided across both our in-store and online channels, but may also be limited to in-store or online channels only. Please note that promotions in-store may be different to promotions online. We recommend that customers check the terms of each promotion in order to avoid disappointment.
17.2. On our Website, “Promotional Voucher”, “Gift Voucher” and “Store Credit” are used interchangeably. “Coupon Codes” and “Promo Codes” are also used interchangeably.
17.3. Please note that there is a distinction between a “Gift Voucher” and "Gift Cards/e-Gift Cards". This section only relates to “Gift Vouchers”, not “Gift Cards/e-Gift Cards”
17.4. We accept Promotional Vouchers and Coupon Codes as payment, or partial payment, for certain or specified purchases online. It is your responsibility to read the specific details about your Promotional Voucher or Coupon Code as provided with your Promotional Voucher or Coupon Code. These additional terms may outline what your Promotional Voucher or Coupon Code can or cannot be used for, whether it has a minimum spend, whether it applies only to a specific product or group of products, whether it is available for a limited time or specified date range, and/or only available to a specific customer group.
17.5. We reserve the right to deny use of the Promotional Voucher or Coupon Code, and/or request an alternative means of payment for any reason, including where we have reason to suspect that there has been an attempt to deceive or defraud Skechers through the use of a Promotional Voucher or Coupon Code.
17.6. If the credit of a Promotional Voucher is insufficient to complete payment for an order, you can choose another accepted means of payment to cover the shortfall. This could include an accepted Credit Card, PayPal, AfterPay or Gift Card where applicable.
17.7. Promotional Voucher and Coupon Code Exclusions:
(a) Unless otherwise specified, Promotional Vouchers and Coupon Codes cannot be used to purchase Gift Cards, Sale/Discount Merchandise and third-party or Non-Merchandised Product (e.g. Event Tickets).
(b) Unless otherwise specified, Promotional Vouchers and Coupon Codes are not available in conjunction with any other offer, including other coupon codes.
18. Gift Cards
18.1. Skechers Gift Cards can be purchased in-store and are redeemable at any Skechers retail store in Australia or online at skechers.com.au
18.2. Gift Cards are valid for 3 years from the issue date, or until no amount remains on the Gift Card. Any balance that remains on the Gift Card after expiry will not be available for use.
18.3. Gift Cards cannot be exchanged (wholly or partly) for cash, reloaded, topped up or used to purchase other gift cards.
18.4. The value shown on a Gift Card includes GST.
18.5. Gift Cards are partially redeemable and any unused balance can be used for future purchases up to the expiry date.
18.6. Gift Cards should be treated like cash. Lost or stolen gift cards will not be replaced or refunded.
18.7. Items purchased using Gift Cards that are subject to our returns or refunds policy will be refunded as store credit. We reserve the right to issue you with a new Gift Card equivalent to the value of your refunded Gift Card purchase.
18.8. Should we suspect any fraud relating to a Gift Card, we may refuse to redeem the Gift Card until we are satisfied that no fraud has occurred.
18.9. We reserve the right to change these conditions at any time and will provide at least 14 days’ notice by posting the changes on this website. If you contact us within the notice period and do not accept the changes, we can cancel the Gift Card and refund you any value remaining on the Gift Card.
See all competition terms and conditions here.READ FULL ARTICLE
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