Product & Stores

We want you to enjoy your Skechers for as long as possible. Following some simple steps to look after them will keep them looking good, well into the future. 

1. How to protect your Skechers:
Spray your Skechers with our Skechers Waterproofing Spray prior to wear. Spray thoroughly, then leave them to dry for 10 minutes before applying a second coat. We recommend doing this after every 6-7 wears to keep them protected. 

2. How to clean your Skechers: 

• Machine Washable Skechers: Styles which specifies "Machine Washable" under it's 'Product Details' (see example below) can be safely machine washed on a gentle cycle and air-dried

• • We suggest placing them in a pillowcase or laundry bag before machine washing
  • Do not place Skechers in the dryer
  • For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry
    
    
    
• Nylon/Mesh Skechers (not specified as "Machine Washable"): If your Skechers are not machine washable, we do not recommend putting your Skechers into the washing machine
  

1. 1. Remove excess dirt from the upper and outsole by using a small brush or towel
   2. Create a soapy mixture by combining warm water and a small amount of laundry detergent
   3. Using a bristle brush or cloth, gently work soapy mixture into dirty areas
   4. Use a clean, dry cloth to wipe off the excess soap and cleanser
   5. Allow shoes to air dry naturally, away from direct heat or sunlight
      
      

• Leather Skechers: Do not machine wash leather shoes
  

1. 1. Remove excess dirt from the upper and outsole by using a small brush or towel
   2. Use a leather cleaning lotion or cleanser such as our Skechers Athletic Cleanser
   3. Using a bristle brush or cloth, gently work cleanser into dirty areas
   4. Use a clean, dry cloth to wipe off the excess soap and cleanser
   5. Allow shoes to air dry naturally, away from direct heat or sunlight
      

• Suede or Nubuck Skechers:
  

1. 1. Apply a suede and nubuck-specific 'rain and stain' protectant such as Skechers Waterproofing Spray before wearing in wet conditions
   2. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results
   3. Do not machine wash suede or nubuck shoes

• Light-Up Skechers: Machine washing light-up shoes is not advised as it may damage the lights. Clean with mild soap, warm water and a soft cloth.

3. How to deodorise and freshen up your Skechers:
Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.

Please note: Skechers that have been improperly washed or cared for will not be eligible for a faulty assessment. 

Most Skechers have insoles that are securely glued in and are not designed to be easily removed.

However, our Arch Fit range features a supportive insole designed to be easily taken out so that you can insert your own orthotic or insole. 

- Shop Womens Arch Fit HERE.

- Shop Mens Arch Fit HERE.

How can I tell if a Skechers shoe features a removable insole?
Skechers that feature an easily removable insole will state this in the Product Details online. If you're shopping on your mobile phone, you can access the Product Details by clicking 'INFO' at the top right of the product photo. 

Will Skechers accommodate my orthotics? 

In Skechers that do not feature removable insoles, our Goga Mat and Memory Foam insoles are held in by about 5 points of glue. These insoles can be forcefully removed, however doing so will make them ineligible for return and will remove the cushioning which our Skechers are most famous for. 

Find the right size with our True Fit tool - tailored sizing based on your wardrobe.

How do I use True Fit?

To use True Fit, head to the individual product listing that you're after.

Look for the  logo near the size selector and click on this to open the tool.

Once the True Fit pop-up appears, complete the required questions.

Good to know: You can add as many items as you like to your True Fit profile! The more information you provide, the more True Fit can understand your individual size.

When you have provided the required information, True Fit will recommend the size that they think will suit you best. 

Once you've completed your True Fit analysis, your sizing recommendation will pop up above the size selector on each product listing as you continue to browse. 

Can I save my True Fit Analysis?

True Fit automatically saves your analysis and recommendations on the browser and device you complete the analysis on. If you'd like to access True Fit across different browsers and devices, you can create a profile to save these details and access them at any time!

Skechers is an American brand so we primarily show US sizing. Skechers are true to size, and we always recommend purchasing your regular US size. 

To help you determine your US size, we recommend checking the size tag under the tongue of your current pair of shoes. Most shoes sold in Australia are from American brands and are therefore likely to show the US size listed together with the equivalent UK and EU sizes. 

We recommend using our comprehensive sizing guide to measure the length of your foot to help determine the US size that you need in Skechers. 

If you have any concerns about fit, contact our Skechers Experts below.

If you have Plantar fasciitis or similar foot pain, the best advice for what shoes you should be wearing should be officially discussed with a medical professional. 

We suggest speaking with any of the following health specialists if you are experiencing any foot pain:

• Podiatrist
• Physiotherapist
• General Practitioner (GP)
• Osteopath

We also suggest heading into your nearest Skechers store and speaking with our Skechers Experts to help find the perfect fit for your feet so you don't experience any pain or discomfort.

If you would prefer to purchase online, we do offer returns - but please keep in mind that your shoes must be returned in new/unworn condition. Please see here for our full Returns Policy.

If you are after a specific item, you can search directly through our website here! 

If you have any product-related questions, you can get in touch with our Skechers Experts below.

There are a few ways that you can check if your item is available at a store near you!

From the product page, select the size you want, and click the    button, and enter your Postcode or Suburb. This will display the nearest stores to you which have stock available.

Also on the product page, once you select your size - just below the "Find In Store" button, a pop-up text will appear showing if the item is available In Store, Online or Out of Stock.

If you still want to be on the safe side and make sure your items are available in-store, you can contact your nearest store here. 

Head over to our Store Locator to find your nearest Skechers store! Our store locator also shows store opening hours and contact details.

Our Skechers Experts are available to help with all enquiries including sizing advice, order tracking and feedback. 

Joining our mailing list will give you access to updates on new styles and campaigns, upcoming releases and competitions. 

To sign up, scroll to the bottom of our website and enter your email address. 

Important to note: Signing up to our mailing list is not the same as having an account. You can create an account here to save your purchase and return history.

We value your honest feedback, whether it's good or bad. It helps us to improve our products and service. 

Submit your feedback here and our Skechers Experts will look into this. We look forward to hearing from you. 

Thank you for showing your interest in working for us - we're always on the lookout for talented people to join our growing team.

If you'd like to work at Skechers, please head over to our careers page for more information on the benefits and available positions.

Thank you again and good luck.

We’re privileged to work with some amazing brands and charities that are active in the community. Please keep an eye on our social media channels for opportunities to get involved.

If you or your organisation would like to collaborate with us, please contact stampyourfeet@accentgr.com.au. If we would like to pursue a relationship, we’ll be in touch with the next steps.

Thanks again for expressing your interest.

We’re absolutely committed to minimising environmental impact. It’s an important conversation to have and we understand that we have a long way to go.

Accent Group owns the Australasian distribution rights for Skechers. Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place.

Within our business, we’re actively working on ways to reduce waste and package our product responsibly. This includes (but is not limited to) the use of recyclable and/or biodegradable bags and driving in-store footwear recycling initiatives. We’re working closely with the ASGA (Australian Sporting Goods Association), who repurpose athletic footwear to create new products such as gym mats, floors, and playgrounds.

Accent Group is committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity. Our commitments include (but are not limited to) creating a great place of work that thrives on inclusion and respects and draws on the diverse backgrounds, experiences, knowledge, and skills of our people.

Our Diversity & Inclusion Policy is available on our corporate website here. 

If you suspect or see instances of non-compliance with this policy, please get in touch below and we’ll investigate the matter.

We’re also proud to work with a wide range of brands that celebrate individual expression and participate in cultural and social events. It’s a privilege to be able to use our platforms to connect with incredible people and organisations that raise awareness and support our community. Please keep an eye on our social media channels for opportunities to get involved.

 We’re absolutely committed to minimising environmental impact. It’s such an important conversation to have and we understand that we have a long way to go. From initiatives including using recyclable and/or biodegradable bags, to store-wide recycling practices and wholesale logistics consolidation. We are always trying to improve our practices to reduce carbon emissions.

With our stores, we're actively working on ways to reduce waste and package responsibly. This includes (but is not limited to), the use of recyclable and/or biodegradable bags and other initiatives such as driving in-store footwear recycling initiatives. We're also working closely with the Australian Sporting Goods Association (ASGA), which repurpose athletic footwear to create new products, such as gym mats, floors and playgrounds.

If you suspect or see instances of non-compliance with this policy, please let us know and we’ll ensure this is investigated.

We acknowledge that these are small steps on a long journey. Any ideas and feedback you have are truly valued and appreciated.

At Skechers, we are committed to operating responsibly and only want to work with suppliers who are dedicated to safe and ethical working conditions.

Our Ethical Sourcing Policy is available here.

This policy prohibits the use of forced, involuntary or child labour. We make sure that our suppliers are provided with this information, so they understand what’s expected if they want to work with us.

We are also committed to progressing our approach to managing modern slavery risks and understand we must place ongoing attention in this space in order to contribute to the goal of eliminating modern slavery. We look forward to working further with our team members, suppliers and broader business partners to strengthen our due diligence practices.

You can view our full Modern Slavery Statement here.

If you suspect or see instances of non-compliance with either of these policies, please let us know and we'll ensure this is investigated.

Accent Group and its related entities are distributors, with manufacturers based all over the world. Quality, ethics, comfort and style are a priority - we ensure our products and external manufacturers live up to the Skechers standard.

Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place. If you see or suspect any instances of non-compliance, then please get in contact with our Customer Experience Team and we'll investigate the matter.