Our friendly Skechers Experts are here to help. Click the "Contact Us" below to connect with the team. 

Joining our mailing list will give you access to updates on new styles and campaigns, upcoming releases and competitions. 

To sign up, scroll to the bottom of the website and enter your email address. 

Important to note: Signing up to our mailing list is not the same as having an account. You can create an account here to save your purchase and return history.

Need to find your nearest store? Head over to our store locator!

Thank you for showing your interest in working for us.

We're always on the lookout for talented people to join our growing team.

If you'd like to work at Skechers, please head over to our careers page for more information on the benefits and available positions.

Thank you again and good luck.

Skechers should only be washed in the washing machine if they are specifically marked as machine washable. Check the product description on the website or the shoebox to determine if your Skechers are machine washable. 

If your Skechers are machine washable, they must be washed on a cold gentle cycle and hung to air-dry. 

If your Skechers are not machine washable, we recommend using our Premium Care Kit to keep them clean and view our care guide. 

Please note: Skechers that have been improperly washed or cared for will not be eligible for a return or faulty assessment. 

Our Skechers Kid's S Lights are designed to last until your child outgrows them.

If the S Lights aren't lighting up correctly, it could be that the lights have accidentally been turned off. We've outlined below the best ways to troubleshoot this issue.

Top Tips: 

• Most S Lights will have an ON/OFF button built into the design of the shoe. Check around the outer ankle of the shoe or on the velcro strap for the button. Press the button and test the shoes again
• S Lights are sense activated in the heel of the shoe. If your child is light or walks on their toes, they may not be putting enough weight on the heel to activate the lights
• Check the position of the lights. S Light models will light up the sole when walking while Twinkle Toes will only light up on the toes.

Good to know: 

• Batteries cannot be replaced and should last the intended lifespan of the shoe*
• S Lights should be kept dry - submerging in water may result in malfunctioning lights 

*The intended lifespan refers to the wear the child they were bought for gets out of them before they outgrow them. If the S Lights have been passed down from one child to another, the lights may no longer work which is not considered a fault. 

Still having difficulties?

Our Skechers Experts are here to help.

If you purchased in-store, please see our Faulty Assessment process here. 

If you purchased online, view our online Faulty Assessment process here. When submitting your claim, please attach photos of the shoes and a video of the lights not working. 

It is recommended to spray all Skechers shoes with our Rain and Stain Waterproof Spray prior to wearing. Give your shoes a thorough spray and leave to dry away from direct sunlight. A second coat is also recommended.

To keep your shoes fresh and deodorized, we suggest using our Shoe Care Odor Eliminator Spray. It is specially formulated to keep Skechers shoes feeling and smelling fresh.

Brighten and clean your shoes to look like new with our Shoe Care Athletic Cleanser Gel, specially formulated to brighten and clean leather, suede or fabric footwear. This is a perfect shoe conditioner for removing surface stains.

Please see a break down of styles and recommended treatment below:

Performance Shoes: Most Skechers GOwalk and GOrun shoes with non-leather uppers can be cleaned by using our Skechers Athletic Cleanser gel and a soft cloth. We do not recommend fully submerging your item in water or through the washing machine unless they are machine washable. 

Air dry away from harsh conditions or direct sunlight for up to 12 hours to ensure your item is fully dry, do not place shoes in the dryer. Apply a fabric 'rain and stain' protectant to protect the shoes from stains.

Nylon/Mesh Shoes: Most casual shoes can be cleaned using our Skechers Athletic Cleanser gel and a soft cloth. We don't recommend fully submerging your item in water or through the washing machine as this can compromise the material and stitching of the shoe.

Air dry away from harsh conditions or direct sunlight for up to 12 hours to ensure your item is fully dry, do not place shoes in the dryer. Apply a fabric 'rain and stain' protectant to protect the shoes from stains.

Skechers Memory Foam™ Insoles: For shoes with these amazing insoles, we recommend removing the insole from your shoes (yep that’s right, they’re removable) at least once every couple of months to allow this amazing technology to “puff” back to its original shape.

This will allow your insole to breathe and assist with the longevity of your item. If you opt to clean your insoles, please be sure to let them air dry away from harsh conditions or direct sunlight for 10 to 12 hours to ensure the insoles are fully dry before placing them back in your pair. We would recommend using our Shoe Care Odor Eliminator Spray to finish.

Leather Shoes: Apply leather 'rain and stain' protectant before wearing. Use a leather cleaning lotion or spray to clean, our Skechers Athletic Cleanser gel would be ideal. Apply a leather lotion or oil periodically to keep the leather supple. Do not machine wash leather shoes.

Suede or Nubuck Shoes: Apply a suede and nubuck-specific 'rain and stain' protectant before wearing in wet conditions. Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results. Do not machine wash suede or nubuck shoes.

Light-Up Shoes: Washing light-up shoes, in any capacity, is not advised as this will damage the lights irreparably.

Unfortunately, we rarely receive restocks of short-run releases.

What we would recommend doing is joining our mailing list in order to take advantage of being up to date with restocks on popular items, as well as new releases or similar items.

To join our mailing list, head over to our website and scroll down to the bottom and enter your email address.

You can also keep watch on our social media channels, or on our blog here. 

Thank you for showing your interest.

Our Skechers stock is always changing and updating, though sometimes we won’t have the same stock available as our Skechers international counterparts.

We recommend contacting your nearest Skechers retail store to ask our amazing team if they are currently stocking the item you’re looking for.

We don't have a specific timeline regarding the longevity of batteries in Light-Up shoes.

We expect your child will grow out of their shoes before the batteries wear out! However, each case can be a little different, so feel free to reach out to our Skechers Experts if you're worried.

Have you checked the lights are on? Sometimes the button that operates the lights can be accidentally turned off. You'll find the button around the heel or sides of the shoe. Press it and test the shoes again. 

Australian sizing is not recognised as a standard size by Skechers.

US sizing is the same as AUS sizing. For conversions, we recommend checking your current shoes and seeing if there is a displayed size in US, UK or EU.

Sizing does vary between brands and even different styles in the same brand. The size guide is a recommendation to assist in choosing the best size for you but as every foot is different you may not know for sure until you try a size on.

Reach out to our Skechers Experts for help with choosing the perfect size. Call them on 1800 875 275 and select option 1. 

We've put together a comprehensive guide on how to measure your foot to get the most accurate size.

• Lay a sheet of paper on the floor, one edge flush against the wall. Fix the paper to the floor with scotch tape so it doesn't move.
• Standing straight and wearing socks, stand on the paper. Place your feet together, your heels against the wall and make sure your back is touching the wall too.
• Have someone draw the outline of both your feet. 
  
  

• Use a ruler or the straight edge of a book to draw a line across where the outline is longest. Draw a parallel line 0.5cm from this original line to allow for clearance.
• Finally, measure the distance from the wall to the second line you have drawn.

This will be your reference to know your shoe size.

Compare this length with the below charts to determine the size that will suit you best!

Please note that theses are guides only. The cm length is the length of the innersole, we advise allowing an extra 1cm when calculating your shoe size. 

Mens

Womens 

Kids Infant

Kids Youth 

Want to convert your US size to another one? Check out our size guide.

Helpful tip:
Already own a pair of Skechers?
Generally sizing tends to be standard across brands, although sizes can vary slightly depending on the style, shape and material of the shoe. The size of the pair that you already own is a good guide.