To our NSW customers. We're pleased to let you know that following the easing of restrictions, our stores are open as of the 11th of October. We look forward to welcoming you back in-store. Please check your local store for trading hours.

As a responsible retailer, we will be adhering to NSW Government regulations and therefore all customers aged 16 or over, visiting us in-store, must be fully/double vaccinated against COVID-19 or have a valid medical exemption. If you are still waiting to receive your second COVID-19 vaccination, you can still shop with us online 24/7 or order a Click & Collect!

To protect the health and safety of all team members and customers and in line with NSW regulations, all team members have provided proof of vaccination – or in some cases, proof of medical exemption before returning to work.

Online Purchases

We are honouring any returns made outside our 30 day returns policy for states that have been impacted by COVID-19 restrictions. For our NSW customers, if you are waiting for your second vaccination, you can absolutely return your items instore once your digital vaccine information is updated. Alternatively, if you do not meet our condition of entry, you are able to return your items to our warehouse. 

In-Store Purchases

We are honouring any returns made outside our 30 day returns policy for states that have been impacted by COVID-19 restrictions. For our NSW customers, if you are waiting for your second vaccination, you can absolutely return your items instore once your digital vaccine information is updated. 

NSW

We are excited to reopen our NSW stores from Monday 11th October. To meet government requirements and regulations, we have recently updated our safety measures to make sure your shopping experience is safe and enjoyable. 

When arriving at our New South Wales stores

> Check-in via the QR Code with your smartphone. If you don’t have a smartphone, our team will manually collect your details at the door.

> Provide proof of double vaccination to our team members. This can be either a printed or digital COVID-19 Certificate or an immunisation history statement. Alternatively, you can provide us with a medical clearance certificate if you have a medical exemption. 

Penalties may apply for making or presenting a fake form of proof of vaccination. We also reserve the right to refuse entry for those who don’t follow government guidelines.

If you are unable to meet our updated health measures, you can still Click & Collect your order or shop online 24/7 for home delivery!

> For Click & Collect orders, as per the Government guidelines, please wait outside the store to collect your order. Our team members will serve you promptly. 

We look forward to seeing you in-store.

You can read more about the vaccination policy at the NSW Government website here.

To our Victorian customers. We're pleased to let you know that following the easing of restrictions, our stores are open as of the 29th of October. We look forward to welcoming you back in-store. Please check your local store for trading hours.

To protect the health and safety of all team members and customers and in line with VIC regulations, all team members have provided proof of at least one dose of a COVID-19 vaccination – or in some cases, proof of medical exemption before returning to work. All team members will be required to have their second dose as per the VIC Government guidelines.

VIC

To meet government requirements and regulations, we have updated our safety measures to make sure your shopping experience is safe and enjoyable. 

When shopping in-store or picking up a Click & Collect order:

> Please provide proof of full vaccination or a valid medical exemption upon entry.
> Check-in via the QR Code with your smartphone. If you don’t have a smartphone, our team will manually collect your details at the door.

We look forward to seeing you in-store.

You can read more about the vaccination policy at the VIC Government website here.

Online Purchases

We are honouring any returns made outside our 30 day returns policy for states that have been impacted by COVID-19 restrictions. From 6 pm on Friday the 29th of October, Victorian customers will not be required to provide proof of vaccination upon entry into our stores. This will change on the 24th of November, where customers will be required to be fully vaccinated to enter. Alternatively, you can return your items to our warehouse.

In-Store Purchases

We are honouring any returns made outside our 30 day returns policy for states that have been impacted by COVID-19 restrictions. From 6 pm on Friday the 29th of October, Victorian customers will not be required to provide proof of vaccination upon entry into our stores. This will change on the 24th of November, where customers will be required to be fully vaccinated to enter.

COVID SAFE PLAN

We’ve implemented the following measures to help you shop safely in-store. We will review and adapt these in-store measures as the environment evolves.

1. Entry only allowed for fully vaccinated customers with an approved COVID-19 vaccine (NSW & VIC only at this stage)

Persons aged 16 years and over will only be permitted to enter our stores if they are fully vaccinated or have a medical exemption. You will be required to show proof of COVID-19 vaccination upon entry. There are several options to access and show proof of COVID-19 vaccination, including:

•  COVID-19 Digital Certificate: this can be accessed through the Express Medicare mobile app or Medicare online account through myGov. The COVID-19 digital certificate can be added to a smartphone wallet or similar for ease of access
• A printed version of the COVID-19 digital certificate or immunisation history statement (also available through myGov)
• COVID-19 digital certificates can also be added to a Service NSW/VIC app and shared as part of a QR check-in. Visit nsw.gov.au or vic.gov.au for detail.

For people without a Medicare Card:

• Call the Australian Immunisation Register on 1800 653 809 and ask for an immunisation history statement to be posted. It can take up to 14 days to arrive
• Add a COVID-19 digital certificate to a smartphone wallet or similar using the Individual Healthcare Identifiers service (IHI service) through myGov
• An immunisation history statement can be accessed from My Health Record. Visit Services Australia for instructions.

For people without a smartphone or online access:
A COVID-19 digital certificate or immunisation history statement can be accessed via myGov to download and print. Alternatively, call the Australian Immunisation Register to request a copy in the post.

For people with a medical exemption:
If you have a medical reason for not receiving the COVID-19 vaccination, speak to your medical practitioner about getting your medical contraindication added to your immunisation history.

You can read more about the vaccination policy at the NSW Government website here.
You can read more about the vaccination policy at the VIC Government website here.

Penalties may apply for making or presenting a fake form of proof of vaccination. We also reserve the right to refuse entry for those who don’t follow government guidelines.

2. Mandatory QR code check-in

Some states have mandated QR code check-ins via the official Government App. Please refer to your Local State Government for more information (Australia.gov.au).

3. Mandatory face coverings in-store 

Some states have introduced mandatory mask-wearing indoors. Please refer to your Local State Government for more information (Australia.gov.au).

4. Click & Collect 

We offer Click & Collect to help you minimize your contact in-store. 
VIC Update: This service is only available to fully vaccinated customers. Read more about it here.

Please see below for your state's Click & Collect service: 

5. Introduce a limit to the number of customers in-store at any given time

Our stores will have signage displayed with the max capacity allowed in-store at any one time. If the store has reached capacity, the number of customers will be managed using a one in, one out policy. Shopping centres may also introduce capacity limits so we strongly advise checking on their websites before heading in.

6. Maintain 1.5 metres apart from each other where possible

Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.

7. Use EFTPOS/Paywave/Tap n Go services available

We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.

8. Use sanitisation station upon entering the store

Hand sanitiser will be available for all customers upon entry.

9. Regular cleaning routines throughout the entire store

We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.

10. Remove and put on your own footwear

Our team will still be available to assist you with any sizing questions you may have, however they will maintain 1.5-metre distance to comply with social distancing. Our stores will have disposable try on socks and gloves available for customers.

11. Training for team members on social distancing and additional hygiene measures

All team members will be required to complete ongoing training courses.

Thank you for playing your part in helping us practice social distancing. We appreciate your continued support as we work through this together.

We hope to see you in-store or online soon.

Skechers.

We are following the advice of the Australian Government and World Health Organisation, and their recommendations for minimising the spread of this virus. In the occasion of COVID-19 in store, we will take all precautionary and immediate steps required, including store closure and deep cleaning, and team member quarantining, dependent upon the advice received from the appropriate authorities.

We've put together a comprehensive guide on how to measure your foot to get the most accurate size.

• Lay a sheet of paper on the floor, one edge flush against the wall. Fix the paper to the floor with scotch tape so it doesn't move.
• Standing straight and wearing socks, stand on the paper. Place your feet together, your heels against the wall and make sure your back is touching the wall too.
• Have someone draw the outline of both your feet. 
  
  

• Use a ruler or the straight edge of a book to draw a line across where the outline is longest. Draw a parallel line 0.5cm from this original line to allow for clearance.
• Finally, measure the distance from the wall to the second line you have drawn.

This will be your reference to know your shoe size.

Compare this length with the below charts to determine the size that will suit you best!

Please note that theses are guides only. The cm length is the length of the innersole, we advise allowing an extra 1cm when calculating your shoe size. 

Mens

Womens 

Kids Infant

Kids Youth 

Want to convert your US size to another one? Check out our size guide.

Helpful tip:
Already own a pair of Skechers?
Generally sizing tends to be standard across brands, although sizes can vary slightly depending on the style, shape and material of the shoe. The size of the pair that you already own is a good guide.

Women's Apparel Size Chart

Socks: One size fits most. 

Men's Apparel Size Chart

Socks: One size fits most. 

Skechers is an American brand so we primarily show US sizing. 

Skechers are true to size, and we always recommend purchasing your regular US size. 

To help you determine your US size, we recommend checking the size tag under the tongue of your current pair of shoes. Most shoes sold in Australia are from American brands and therefore are likely to show the US size listed together with the equivalent UK and EU sizes. 

We recommend using our comprehensive sizing guide to measure the length of your foot to help determine the US size that you need in Skechers. 

If you have any concerns about fit, feel free to talk to our Skechers Experts on 1800 875 275 who can help you chose the right size. Alternatively, simply click the 'Contact Us' below. 

Every foot is unique, so we offer styles in wider widths to ensure the greatest comfort possible. 

Skechers Wide Fit styles are available in the men's range and women's range. 

Relaxed Fit: Maintains medium width in the heel with a roomier toe box. This is equivalent to a men's D/E width or women's B/C width. 

Wide Fit: A roomier interior offers a looser fit around the entire foot. This is equivalent to a men's 2E/3E width or a women's D width. 

Extra Wide Fit: Maximum space means wider feet stay comfortable all day. This is equivalent to a men's 4E/5E width. 

Handy tip: The width of your current Skechers can be found on the size label under the tongue of the shoe. The item number on the size label is a 5 digit number and begins with 'SN'. If the item number ends with a single 'W' this is a Wide Fit style, two ('WW') will indicate it's an Extra Wide Fit style. 

When you first receive your shoes, we recommend trying them inside on carpet to check that they fit. 

On the off chance that they don't fit and you need to return your shoes, they need to be in their original condition. If you have worn them outside, they will be ineligible for return.

It's a good idea to check out our Returns Policy before wearing your shoes. 

Good to know! Shoes can only be returned in their original, undamaged shoebox, so don't throw it out until you've tried them on! 

We want you to enjoy your Skechers for as long as possible. Following some simple steps to look after them will keep them looking good, well into the future. 

1. How to protect your Skechers:
   • Spray your Skechers with our Skechers Waterproofing Spray prior to wearing. Spray thoroughly, then leave them to dry for 10 minutes before applying a second coat. We recommend doing this after every 6-7 wears to keep them protected. 

 2. How to clean your Skechers: 

• • • Machine Washable Skechers:  Any style which specifies "Machine Washable" under it's 'Product Details' can be safely machine washed on a gentle cycle and air-dried (see example below). 
      • We suggest placing them in a pillowcase or laundry bag before machine washing.
      • Do not place Skechers in the dryer.
      • For shoes with Skechers Memory Foam™ insoles, allow shoes and insoles to air dry for 10 to 12 hours to ensure the insoles are fully dry. 
•  
  •  
    • Nylon/Mesh Skechers (not specified as "Machine Washable"): If your Skechers are not machine washable, we do not recommend putting your Skechers into the washing machine. 
      1. Remove excess dirt from the upper and outsole by using a small brush or towel.
      2. Create a soapy mixture by combining warm water and a small amount (a few drops) of laundry detergent.
      3. Dip the brush or cloth into the soapy mixture. Wipe down the affected area. Use an athletic cleanser such as our Skechers Athletic Cleanser and apply with a brush or cloth. Use a clean, dry cloth to wipe off the excess soap and cleanser.
      4. Allow shoes to air dry.
      
    • Leather Skechers:
      • Use a leather cleaning lotion or cleanser such as our Skechers Athletic Cleanser.
      • Apply cleanser directly onto a cloth, sponge or soft brush and scrub shoe thoroughly. Use a clean, dry cloth to remove excess moisture and dirt. 
      • Do not machine wash leather shoes. 
    • Suede or Nubuck Skechers:
      • Apply a suede and nubuck-specific 'rain and stain' protectant such as Skechers Waterproofing Spray before wearing in wet conditions.
      • Use a suede/nubuck cleaning product to clean shoes. Brush with a suede brush for best results.
      • Do not machine wash suede or nubuck shoes.
    • Light-Up Skechers: Machine washing light-up shoes is not advised as it may damage the lights. Clean with mild soap, warm water and a soft cloth.

3. How to deodorise and freshen up your Skechers:

• • • Apply a deodorizing spray such as Skechers Odor Eliminator Spray to keep shoes fresh and odor-free.

Please note: Skechers that have been improperly washed or cared for will not be eligible for a return or faulty assessment. 

We’re privileged to work with some amazing brands and charities that are active in the community. Please keep an eye on our social media channels for opportunities to get involved.

If you or your organisation would like to collaborate with us, please contact stampyourfeet@accentgr.com.au.
If we’d would like to pursue a relationship, we’ll be in touch with next steps.

Thanks again for expressing your interest.

We’re absolutely committed to minimising environmental impact. It’s an important conversation to have and we understand that we have a long way to go.

Accent Group owns the Australasian distribution rights. Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place.

Within our business, we’re actively working on ways to reduce waste and package our product responsibly. This includes (but is not limited to) the use of recyclable and/or biodegradable bags and driving in-store footwear recycling initiatives. We’re working closely with the ASGA (Australian Sporting Goods Association) who repurpose athletic footwear to create new products, such as gym mats, floors, and playgrounds.

Accent Group is committed to developing and maintaining an inclusive workplace that embraces and celebrates diversity. Our commitments include (but are not limited to) creating a great place of work that thrives on inclusion and respects and draws on the diverse backgrounds, experiences, knowledge, and skills of our people. Our Diversity & Inclusion Policy is available on our corporate website here. If you suspect or see instances of non-compliance with this policy, please contact our Customer Experience Team and we’ll investigate the matter.

We’re also proud to work with a wide range of brands that celebrate individual expression and participate in cultural and social events. It’s a privilege to be able to use our platforms to connect with incredible people and organisations that raise awareness and support our community. Please keep an eye on our social media channels for opportunities to get involved.

 We’re absolutely committed to minimising environmental impact. It’s such an important conversation to have and we understand that we have a long way to go. From initiatives including using recyclable and/or biodegradable bags, to store-wide recycling practices and wholesale logistics consolidation. We are always trying to improve our practices to reduce carbon emissions.

With our stores, we're actively working on ways to reduce waste and package responsibly. This includes (but is not limited to), the use of recyclable and/or biodegradable bags and other initiatives such as driving in-store footwear recycling initiatives. We're also working closely with the Australian Sporting Goods Association (ASGA), which repurpose athletic footwear to create new products, such as gym mats, floors and playgrounds.

If you suspect or see instances of non-compliance with this policy, please let us know and we’ll ensure this is investigated.

We acknowledge that these are small steps on a long journey. Any ideas and feedback you have are truly valued and appreciated.

At Skechers, we are committed to operating responsibly and only want to work with suppliers who are dedicated to safe, ethical, and working conditions. Our Ethical Sourcing Policy is available here.

This policy prohibits the use of forced, involuntary or child labour. We make sure that our suppliers are provided with this information, so they understand what’s expected if they want to work with us. If you suspect or see instances of non-compliance with this policy, please let us know and we'll ensure this is investigated.

Accent Group and its related entities are distributors, with manufacturers are based all over the world. Quality, ethics, comfort, style are a priority - we ensure our products and external manufacturers live up to the Skechers standard.

Though we do not manufacture these products, we support the ethical sourcing and sustainability policies that the global manufacturer has in place. If you see or suspect any instances of non-compliance, then please get in contact with our Customer Experience Team and we'll investigate the matter.

Our friendly Skechers Experts are here to help. Click the "Contact Us" below to connect with the team. 

Joining our mailing list will give you access to updates on new styles and campaigns, upcoming releases and competitions. 

To sign up, scroll to the bottom of the website and enter your email address. 

Important to note: Signing up to our mailing list is not the same as having an account. You can create an account here to save your purchase and return history.

Need to find your nearest store? Head over to our store locator!

Thank you for showing your interest in working for us.

We're always on the lookout for talented people to join our growing team.

If you'd like to work at Skechers, please head over to our careers page for more information on the benefits and available positions.

Thank you again and good luck.