We're sorry to hear your new Skechers aren't quite right!
If you would like assistance determining which size you should purchase, our Skechers Experts are available to help. Give them a call on 1800 875 275 and press 1.
Alternatively, you can head into a store to exchange your shoes there. Be sure to have your proof of purchase or confirmation email with you. See our Store Locator for your nearest store
Please note that if you purchased via PayPal you can only exchange in store for the exact style and product. PayPal purchases cannot be returned in-store.