If the courier believes that it is unsafe to leave your parcel unattended, they will take your parcel to your local post office and leave a card for you to collect.
We apologise for any inconvenience this may have caused, however, we don’t want your parcel to end up in the wrong hands. StarTrack and Australia Post do have the authority to redirect your order to the Post Office if they believe it is unsafe to leave your parcel unattended.
If you have any enquiries relating to the whereabouts of your parcel, we advise that you contact StarTrack directly on 13 23 45.