We’re sorry to hear that your item may have a manufacturing fault.
Please visit a Skechers store, along with proof of purchase or your order number, and speak to a manager for an assessment. If the item is deemed faulty, the manager can help you with a refund or exchange, pending stock availability. View our store locator HERE.
If you're unable to visit us in-store, please reach out to our Skechers Experts HERE for an assessment. Please include your proof of purchase or order number. We will also require images of the item from all angles, including the tag showing the item numbers. If your item is deemed faulty, you'll be issued a full refund. Please note, we cannot process online refunds for in-store purchases deemed faulty, we will advise you to return in-store.