If you're returning an item via post, please make sure the original packaging/shoebox is undamaged, as this needs to be in new and undamaged condition to be accepted for a refund.
Satchels can be purchased at the Post Office. Alternatively, the original mailer or a reusable shopping bag can be turned inside out.
Do not use the shoebox as an external postage box, we require the original shoebox, unmarked and in its original condition. Please note that any orders returned in an exposed or taped-up shoebox, or with the label stuck to the shoebox, will be rejected and returned to sender.