We're sorry to hear that you may have purchased from a scam website.
Unfortunately, there is an increasing number of fraudulent websites that use the Skechers name and a similar looking website as a means of obtaining your personal and/or banking details. Please be aware that Skechers has no association with any of these websites and that we are proactively reporting these to the relevant authorities. If you have purchased something from a fraudulent website, it's highly likely that you will either be sent nothing, a counterfeit Skechers product, or an unrelated, inferior product. We recommend the following steps.
Next steps:
- Reach out to your bank immediately to discuss how you can lodge a 'chargeback' and reclaim any funds that you've spent.
- If you would like to report a scam website, please visit www.scamwatch.gov.au.
Tips on detecting a scam website:
- Pay attention to the address bar. Check that the URL starts with https (not http) and look for the padlock icon in the address bar to ensure there's a secure connection.
- Assess the price of the item. Does the price or offer seem too good to be true?
- Watch for poor grammar and spelling. Legitimate companies put effort into presenting a professional website.
- Do they accept secure payment methods such as PayPal or Afterpay? Fraudulent websites will primarily aim to collect your credit card details.
- Look for reliable contact information. Are there several ways of contacting the company, including via phone, live chat and email?
If you have any queries about a communication you have received or the legitimacy of a website, please get in touch with our Skechers Experts here.