If you have worn your shoes over a period of time and they are causing discomfort or pain, we are unable to issue any returns or exchanges, unless deemed faulty.
Unfortunately, this can be the case when purchasing shoes, as all styles, materials, and shapes vary. You may feel discomfort/pain such as:
- Rubbing on the back heel
- Pain/Tightness in areas of the shoe
- Soreness after wearing shoes over time
As discomfort is not the direct result of a manufacturing fault and the item is no longer in a re-sellable condition, we are unable to accept returns back for this reason. The requirement for shoes to be unworn and in new, re-sellable condition is specified in our Returns Policy HERE.
If you believe your item may have a manufacturing fault present, please see HERE for instructions on initiating an assessment.