If you have ordered multiple items, you may receive multiple order confirmation emails and separate tracking numbers as your items may be dispatched from different warehouses.
Articles in this section
- I placed an order and received 2 order confirmations, why is this?
- I placed and order and I was charged for it, but when I log into my account I cant see it, where’s my order?
- Why can't i get my shoes delivered, I live in a rural area and there are no stores near me?
- The click and collect search says there aren’t any stores near me but I know that’s wrong because there is a store up the road from my house, is it broken?
- I cant seem to click ‘delivery’ on the item I want why is that?
- The item I ordered last week just went on sale!
- I tried to check out and the item(s) in my shopping bag disappeared. What happened?
- The shoes I want aren't available in my size, what do i do?
- Can I place an order over the phone?
- Can I change or cancel my order after it's been placed?