We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging. Unfortunately, gift cards are non-refundable.
CREDIT CARD PURCHASES
RETURN IN STORE
Exchange, store credit or refund available
No refund available. Exchange available for size online
Refund available. No exchanges
3 simple conditions for a successful return:
Please note that all returns cannot be sent with the shoebox taped up, written on or exposed. Please use either the original postage bag or an inside out plastic shopping bag. *
*We reserve the right to reject any returns that do not meet these requirements.
If you would like to avoid return postage fees, you are welcome to visit one of our stores and return or exchange your shoes in person. Please note that we cannot facilitate Paypal refunds in-store.
You may also return your items back to our online warehouse and you will be provided with a full refund. Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend placing a new order online and return your existing item. Alternatively, you can visit one of our stores to exchange your item.
Upon receipt, a returned item will be processed by our returns warehouse within 2-3 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.
Online purchases using credit/debit cards may be refunded or exchanged in-store. Please ensure you have your proof of purchase for our Skechers team member to assist you.
Online purchases using PayPal can only be returned to the online store.
Online purchases using Afterpay can be returned online or instore.
Orders placed using a Gift Card are non-refundable.
In-store purchases cannot be returned or refunded to the online store at this point in time.
If you purchased online and picked up in-store using our Click and Collect service, then you are eligible for an exchange or full refund.
Gift cards are non-refundable.
Exchanges & store credit
In-store purchases that are eligible for return and within 30 days of receipt may be exchanged for other items, or store credit provided. It is at the discretion of our Skechers team to decide whether a full refund will be provided.
Cost of returns
You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
We offer two services when booking your return online;
Courier pick-up – Cost varies depending on your pickup location.
Australian Post drop-offs – We recommend using their track and trace services.
Returns will be accepted on any faulty item(s) returned within a reasonable time frame.
If you believe your online purchase arrived with a manufacturing fault, or you received something different to your original order, we'll be happy to cover the cost of the return.