Unfortunately, we currently cannot facilitate exchanges of online purchases, as we are unable to guarantee that the item you would like instead will be available by the time your online purchase is returned to us. We recommend that you return your item for a full refund and visit the website again to purchase the correct item.
Articles in this section
- I purchased a gift for Christmas but it doesn't fit, can I return or exchange my shoes after Christmas?
- Do Skechers offer international exchange?
- What if the item I received is not what I ordered?
- Have you received my return?
- Can I return my purchase to a store if I paid with PayPal / Afterpay?
- Who pays for the items I would like to return?
- I purchased online using Afterpay, can I still return my items?
- How long does the refund process take?
- How come I can return online purchases for a refund but not store purchases?
- Can I return my online purchase to a store for arefund?