Sometimes mistakes can happen, and we do apologize if you have not received what you ordered! Please contact us so we can organise either an in store exchange or a refund.
Articles in this section
- I purchased a gift for Christmas but it doesn't fit, can I return or exchange my shoes after Christmas?
- I purchased a gift for Christmas but it doesn't fit, can i return or exchange my shoes after Christmas?
- Do Skechers offer international exchange?
- What if the item I received is not what I ordered?
- Have you received my return?
- Can I return my purchase to a store if I paid with PayPal / Afterpay?
- Who pays for the items I would like to return?
- I purchased online using Afterpay, can I still return my items?
- How long does the refund process take?
- How come I can return online purchases for a refund but not store purchases?