We apologise if you haven't received what you ordered or your item has arrived damaged. Please follow the below steps so our Skechers Experts can assist you.
If you have an online account, log in to start a Return
If you checked out as a guest, use our guest Returns Portal here
- Follow the steps and select 'dispatch error' as your reason for return
- Provide a brief description of the issue and upload three photos to show the issue (product label, shoebox label and item(s) received)
- Hit submit. Our Skechers Experts will review your claim
- If approved, you'll be sent a follow-up email with further details