We apologise if you haven't received what you ordered or your item has arrived damaged. Please follow the below steps so our Skechers Experts can assist you.
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If you have an online account, log in to start a Return
If you checked out as a guest, use our guest Returns Portal here
- Follow the steps and select 'dispatch error' as your reason for return
- Provide a brief description of the issue and upload three photos to show the issue (product label, shoebox label and item(s) received)
- Hit submit. Our Skechers Experts will review your claim
- If approved, you'll be sent a follow-up email with further details