We're incredibly sorry to hear about this! If you've received the incorrect item, please follow the below steps.
Step 1: Head to our Returns Portal
Step 2: Follow the steps and select your reason for return (dispatch error)
Step 3: Provide a brief description of the issue and upload three photos to show the issue (product label, shoebox label and item(s) received)
Step 4: Hit submit. Our Customer Experience Team will review your claim
Step 4: If approved, you'll be sent a follow-up email with further details.